Norton Safe Site verification failure

Hi, I am new at forums & it has taken me forever just to find out how to post a message, so here goes.

 

I have tried & tried to get my site verified using the Norton Safe site instructions.  I have posted the metatag into the head of the home page & before the body, I have checked it repeatedly but each time I try to verify it tells me : Web site ownership verification failed. Copy the auth file to the root directory of your Web site or copy the meta_tag into your Web site`s home page. 

 

I followed the latter instruction  over & over & republished each time & still it fails.  What else can I do?  And does anybody know how to contact  a Norton Support person.  I tried the contact area but nothing seems to apply.  Why can't they just have a general contact for queries like this.  I am really frustrated.

 

I have just finished the google site verification with similiar instructions & it worked perfectly.  So can anyone help me with this.  Pleeeese!!