I would like to report a bug with Norton Safe Web.
I host a small website and have it registered with DNS.Afraid.org. My website is Stromos.Mooo.com. Norton Safe Web automatically checks Mooo.com which is not checking one website but hundreds. One or two websites registered to Mooo.com are unsafe so when people visit my page it flags my site as an unsafe site.
Hello stromos and welcome!
I understand your issue. Being a third level domain, your site is inheriting the rating of the second level domain.
I will be happy to notify the Safe Web team about this.
It would also be helpful for you to register your site with Safe Web and verify ownership if you have not done so already.
Please advise if that step has been completed.
Thanks!
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I tried to register my site but it automatically truncates the address to mooo.com. I am actually moving my site to a new DNS subdomain that doesn't have this issue (stromos.dyndns.org). I will be keeping both active while users are being notified of the change. I would like to see this issue resolved however since I am not the only person that encountered this issue with the mooo.com domain.
I seem to be having poor luck, I have added the validation file to the root of my website along with the meta tag so I can validate ownership on the stromos.dyndns.org domain and I keep getting a failed validation.
To confirm the root file:
I have referred your issue to the Safe Web team. I am confident they will get this worked out for you.
Allow them a day or two to respond back to you in this thread.
Thanks!
Hi stromos,
I have verified owership & queued up your website 'stromos.dyndns.org' for analysis, soon new rating will be reflected in safeweb.norton.com.
Thank you for informing this issue to us, we will be partitioning ‘mooo.com’ for granular rating, so that subdomains will have separate rating from that of main domain.
Rajesh
No Safe Web. It blocks TD Ameritrade by showing a grey question mark in place of the toolbar avatar that's usually yellow, black, and white.
You click on it and it says, "Untested" then 4 problem categories with 0 problems in each.
The grey icon with a '?' does not indicate a block of any web site. It just tells the users that the site has not been tested, so they can decide if they want to continue on that site.
Having said that, as users have found that disabling Safe Web extension allows the site to work correctly, it would seem to indicate that there is a correlation that Norton could at least look into. @floplot can make a request to the team to check into this.
No "Safe Web". As I mentioned above, TD Ameritrade has confirmed that Safe Web is the cause of users having problems when trying to log in.
No Safe Web. It blocks TD Ameritrade by showing a grey question mark in place of the toolbar avatar that's usually yellow, black, and white.
You click on it and it says, "Untested" then 4 problem categories with 0 problems in each.
You can open the login page, but once you enter you user name and password, it locks up while loading the secure home page.
Never gets to the image, just a blank page and the last browser address on the way to the secure home page.
Disable Safe web, it works fine...
You can't make an image of it because as soon as you move you cursor off of it, it disappears...
No, I mean Norton Safe Web. There is no error message. The web page just fails to respond when I select the radio button asking for an automated phone call. It is supposed to display three options; instead, nothing happens at all.
Hello
Do you mean Norton Password Manager? Please post a screenshot of the error message.
Here are the instructions on how to add a image to your post.
https://community.norton.com/en/forums/how-post-image-forums-0
Have a Good Night and
Thanks.
Norton Safe Web is also causing a log in problem with td ameritrade. TD Ameritrade client services confirms that Safe Web is the cause of the problem when using Firefox. To log in I must disable Safe Web in Firefox or use I.E.