We've confirmed ownership on all of our company's sites (confirmed by the "ownership verified" tag on the site) and then clicked "Rate my site" for all of them. It has been 3 weeks and still they all show with the grey question mark beside them. The thumbnail of the website also shows an old version of the site making me think that it has not been crawled at all. We tried this process once before with no luck. Is there anybody we can contact to get this taken care of? I can't find any contact information anywhere.
(See networktelsys.com for an example - http://safeweb.norton.com/report/show?url=networktelsys.com)