Norton Safe Web Verification Not Working

I am having trouble verifying my website.  My website is a website where you drag and paste files or pictures. I tried accessing my HTML files and had no success.   I tried using this html template within the tools menu, but the html did not work for the Norton meta tag or html code.  Other things I tried doing was pasting the meta tag as a regular document, but I decided to delete it since I was afraid the public would view it if I saved it.  Also, I saved the meta tag into my Home page and it did not work.  Anyways, I am running out of ideas.