Norton Safety Minder - error with install

HI, I have problem with install Safety Minder. Step: enter you email from Norton account - I write - ok, enter password - I write too and now is problem - wron password. I tried change account, reinstall Norton Safety Minder in safe mode, make new account and nothing help. I contacted support from Norton but they dont help me :( . There is WIN XP. 

 

Please help me, thank you