Norton Safety Minder has stopped working on my computer

Archive
21

KatieQ:

 

Sorry for the confusion.  The only problem that I am having is that web monitoring and blocking has stopped after I enabled passwords on my Windows user accounts.  I am not getting any error messages, Framework or otherwise.  I do get the startup message indicating that Safety Minder is monitoring activity, although nothing is blocked nor reported.  I can't find any mistoggled settings in my OnlineFamily account.  All Windows user accounts are identified and properly associated in that account and web monitoring is checked (among other things).  Windows user accounts for my daughters are both restricted access (not administrator).  I have Safety Minder v 1.2.0-36 installed on my PC which is running Windows XP Media Center Edition with all of the latest service packs.

 

Thanks very much for your help.

22

Hi eel0465,

 

Thanks for the update.  We will try to reproduce it in house.

 

Thanks,

Katie

23

Hi eel0465,

 

I have had no luck to reproduce it so far. I would like to setup a remote desktop access and see what's going on.  You're welcome to send me a private message or an email for details.  You can find my email address at http://community.norton.com/norton/profile?user.id=15038.

 

Thanks,Katie  

 

24

I have a similar problem:  I have a new laptop with Windows 7 with an account for my son, set as a Standard User; Norton Safety Minder reports it is online and active.  However, it doesn't block / warn about sites I have listed if my son visits them.  It doesn't appear to save or report the log of any of his web activity.  Any suggestions?

25

Hi cliff,

 

Could you restart the PC and log onto the PC with your son's Windows account again to see if it helps?  It generally takes a few minutes to show the activities on the Web activity page.

 

Thanks,

Katie

26

I’ve had the software on my sons laptop for a week and he uses it every day after school.  I’ve been checking the account activity from my desktop every other day and haven’t seen any updates for his activity.  I’ve got a second desktop that my other son uses (with Win XP) and haven’t had issues with it, so far.

27

Hello cliff, 

 

Thank you for reporting this issue.  I believe the issue has been identified and resolved.

Please check your private message by clicking here.

Regards,
Henry Su

28

Greetings,

 

Like many of the users who have posted to this thread, I cannot seem to get your software to work on my child's account (WinXP).  I installed the software late last night, rebooted, yet nothing is blocked.

 

I performed some seaches (firefox) that should have been blocked, but they were neither blocked nor listed on my activity page.

 

Any suggestions?

 

P.S.

I've uninstalled, rebooted, and re-installed the software without success. 

29

Hi All,

 

I'm pleased to say that my issue was resolved with KatieQ's assistance. The action i ended up needing to take was to remove all Norton components (i'm using 360) on the laptop in question and do a complete re-install. Only took about 20 mins so wasn't exactly onerous. The key to this was using the tool that Norton provide to make sure you get all the installed components. It's called the Norton Removal Tool (not sure if the name will catch on though).

 

Fixed my issues at least.

 

Thanks 

30

Thanks to pldb64, I was able to get everything to work!

 

For reference, I had to:

  1. Remove my copy of Symantec Antivirus (Corporate)
  2. Reboot
  3. Remove Symantec Live Update
  4. Reboot
  5. Run the Norton Removal Tool.
  6. Reboot
  7. Install Safety Minder
  8. Everything now works.

P.S.

Since my antivirus is getting a bit old, I deceided to try out M$ Security Essentials.  It seems to be playing nice with Safety Minder.

31

I have the exact same issue of the minder turning off by itself.

Did you get yours solved?

32

Please make sure you are running the latest version of Norton Safety Minder, 1.2.0.39

 

If you are, then we may have to look for another reason why yours is stopping.

 

If you have another computer, can you try it on there, that way we can determine if there is a difference between your 2 computers.

 

Matt

33

Good day,

 

Overall Safety Minder is working well with the following concern:

On my PC Norton Safety minder seems to follow the first person's login to the PC.   Window XP v. 2002 Sp 3  Norton Internet Security installed.

 

My son and myself use the same PC with separate windows logins.


Example 1: 

If he logs in first then Safety minder is active, then he finisheds and logs off and I log on - Safety minder is still working (I cannot get to "Shopping" category websites etc)  The parent site reports my attempt to get to the shopping website.  Even though the little doggie footprint in the task bar says "This account in not monitered"

 

Example 2:

I log in first - Safety minder is not active - I log off and he logs on - Safety minder is NOT working - his activity is not restricted.  The little doggie footprint in the taskbar says the account IS monitered.  Nothing is reported on the parent site except safety minder was turned off.

 

To get his activity monitered I have to Restart the PC and have him log in first - this is a work around but not preferred.

 

Any fixes?  I could not find any solutions searching the support site

Thanks

 

 

 

34

Hi malt6236,

 

Thanks for the post.  This is a known issue.  Please click on the Download link on the page https://onlinefamily.norton.com/familysafety/loginStart.fs and get the latest Norton Safety Minder, where the issue has been corrected.

 

Thanks,

Katie

35

I get the SXS Framework Custom Action has stop working message and I am unable to install Norton Safety Minder.  How can I fix that problem?

 

 

 

36

Hi deberg,

 

I would be more than happy to setup a remote desktop access and work together with you on this.  You're welcome to send me a private message or an email for details.  You can find my email address at http://community.norton.com/norton/profile?user.id=15038.

 

I've sent you a PM with the instructions to correct the issue.  If you have any questions, please let me know.

 

Thanks,

Katie

 

37

Hi there. safety minder continuously swicthes off and on with little pop ups saying it is working and multiple icons (4) showing in the task bar. when I click on the icons, they dissapear. Also have the framework problems. Are they the same issue??  Have sent emails with error info.

I have a clean install of XP Pro with all the updates + norton systemworks+nero8+itunes

have reinstalled it a couple of times with same results.

Anyone know whats going on??

38

Hi matt481,

 

When you log onto the PC as a kid,  do the web activities get recorded on the Web Activity page?

 

Thanks,

Katie

39

Hi Katie

sorry for late reply, ( I was trialing other software for a few weeks) No the web activities don't get recorded as the software seems to stop working as soon as it starts. Its very strange that it works on my daughters computer though, in an almost identical software environment.  I have reinstalled it today with the same probs and I'm still getting framework errors. Could there be a hardware issue?

Regards.

Matt

40

Hi matt481,

 

I would be more than happy to setup a remote desktop access and work together with you on this.  You're welcome to send me a private message or an email for details.  You can find my email address at http://community.norton.com/norton/profile?user.id=15038

 

I've sent you a Private Message with steps to correct the issue.  Please let us know the result.

 

Thanks,

Katie