I've been relying on Norton Safety Minder for many months and it has been successful in blocking websites on my childrens laptop (particularly Facebook).
However I've recently found that they have installed Google Chrome and to my horror have discovered that NSM is not blocking anything whatsoever.
I've searched this forum and followed various advice around installing the latest version, uninstalling, reinstalling (multiple times) but to no avail - using Google Chrome you can access absolutely any website and NSM does not block it or report it.
Any ideas as my confidence in a great product has been seriously damaged.
PS using Windows XP and yes, NSM is running in the bottom right of the screen (I've tested IE and NSM blocks things).
I've been relying on Norton Safety Minder for many months and it has been successful in blocking websites on my childrens laptop (particularly Facebook).
However I've recently found that they have installed Google Chrome and to my horror have discovered that NSM is not blocking anything whatsoever.
I've searched this forum and followed various advice around installing the latest version, uninstalling, reinstalling (multiple times) but to no avail - using Google Chrome you can access absolutely any website and NSM does not block it or report it.
Any ideas as my confidence in a great product has been seriously damaged.
PS using Windows XP and yes, NSM is running in the bottom right of the screen (I've tested IE and NSM blocks things).
I tested it myself using the same version of Google Chrome and Norton Safety Minder on Windows XP, but I was not able to reproduce the issue.
Please make sure the Windows account you log onto the PC with is monitored.
Also, please check the Chrome browser that your child uses to see if the Norton Safety Minder Extension is enabled. You can find it by clicking Wrench button on the Google Chrome toolbar ->Tools -> Extensions.
The account is definitely monitored - if I use IE NSM blocks websites (and pops up bottom right to advise of this).
I've checked the extensions on Google Chrome and NSM is Enabled.
Still no blocking whatsoever on Chrome.
I've now taken the drastic step of uninstalling Chrome altogether and reinstalling. Seemed to work - however as soon as I logged into my sons Google account on Chrome, all web blocking stopped and I could access any websites. Are you aware of a setting on a google account that disables NSM web blocking?
I tried to recreate the issue again by logging onto Google account first, then trying to access a blocked website, and it was blocked as it was supposed to.
What are the security product(s) and if you have any other parental control products on the PC?
Apologies for disappearing for a while - I thought I'd solved the problem by deleting my son's Google account but he's found another way around the product!!
I've now found out that he installed "Facebook Notifications Extension" from the Google Web Store - this effectively bypasses the Norton Safety Minder blocking.
Also, once this is installed, if you visit Facebook you can then go to history in Google Chrome and go directly back onto a Facebook page.
For now I've removed his access from the computer without me watching but it would be useful if you could find a solution.