Norton Safety Minder not installing-what a typical thread this is? But couldn't find solution

hi guys, have an issue with NSM and NIS2013. they don't work together or on my system they don't

 

Originally i could not install NSM onto my pc with NIS2013, so i removed NIS2013 installed NSM then installed NIS2013. All seemed ok until just over 4 days ago when NSM magically disappeared.

 

There was no icon for it & nothing in Firefox to indicate it was still there. I then duly tried to uninstall it - nothing in control panel remove programs (norton family).

 

SO i decided to install NSM again on the pc. Won't work downloads fine but when i try to install the pop-up box appears on the screen for ages stating "installing" but nothing is happening. The box doesn't disappear no longer how long you leave it running.

 

I've disabled the anti-tamper button for 15mins - as per another thread i found here - but that still didn't work.

 

How do i install this Norton Family s/ware? Also where can i get the full download of it rather than the download manager?

 

Just to add it works perfectly fine with Norton 360 on  another PC, so it seems to be something to do with NIS2013?

 

This PC is also running Windows 8 in-case that makes a difference.

 

Any help on sorting this problem would be most appreciated. Thanks

apologies for the late delay.

 

this isn't the problem, i did go through this & took out the directory

 

went back into nsm & downloaded once again. it then proceeded to download the files once past the 100% mark the splash screen disappeared & minimised into the system tray as norton download manager.

 

on clicking it all it says is 13.70mb installing and the yellow bar goes across the screen. it has now been at that screen for over 10 mins STILL NOTHING, no installation done. Even disabled the tamper settings in NIS for 15mins still not working

 

whats the problem with this s/ware & nis 2013 or win8 (running in classic shell settings - not metro). works fine with 360 so why not nis2013?

 

need to get this sorted as its been days since the kids have had it working now :(

Hi thetazman,

 

How do  you install Norton Family on the computer, do you download it from the Norton Family website?

 

  • Start your browser.
  • Connect to the Norton Family site (https://onlinefamily.norton.com)
  • Click on ‘Sign in’ button.
  • Enter your Norton Family account Email address and Password
  • Click ‘Sign In’
  • In the bottom left corner of the website (near the footer) Click on ‘Download Norton Family’  
  • In the next page loaded, Click on ‘Download’ button.
  • Follow the on-screen instructions and install the Norton Family client.

 

Thanks,

Katie

 

hi guys, have an issue with NSM and NIS2013. they don't work together or on my system they don't

 

Originally i could not install NSM onto my pc with NIS2013, so i removed NIS2013 installed NSM then installed NIS2013. All seemed ok until just over 4 days ago when NSM magically disappeared.

 

There was no icon for it & nothing in Firefox to indicate it was still there. I then duly tried to uninstall it - nothing in control panel remove programs (norton family).

 

SO i decided to install NSM again on the pc. Won't work downloads fine but when i try to install the pop-up box appears on the screen for ages stating "installing" but nothing is happening. The box doesn't disappear no longer how long you leave it running.

 

I've disabled the anti-tamper button for 15mins - as per another thread i found here - but that still didn't work.

 

How do i install this Norton Family s/ware? Also where can i get the full download of it rather than the download manager?

 

Just to add it works perfectly fine with Norton 360 on  another PC, so it seems to be something to do with NIS2013?

 

This PC is also running Windows 8 in-case that makes a difference.

 

Any help on sorting this problem would be most appreciated. Thanks

Yes that’s how I download it
It downloads a small downloader program which then proceeds to download the full version all 13.7mb
It then stalls and just keeps saying installing

Hi thetazman,

 

Please let me know if it helps after you try the steps described in the post below.

 

http://community.norton.com/t5/Norton-Family/Norton-Safety-Minder-is-not-getting-installed/m-p/624989/highlight/true#M8749

 

 

Thanks,

Katie