Norton Safety Minder stuck on Initializing

I have Windows Vista and installed Norton Safety Monitor and it worked fin for a couple of weeks.  Now I cannot use IE or Firefox on my parent login or my kids logins.  I have to use Chrome or Safari to get online.  So I tried to uninstall the product.  When I try to uninstall via Control Panel or the apps uninstall the window comes up saying it's initializing and does nothing.  I have also tried re-installing so I can uninstall and that does the same thing.

 

How do I get this thing off my computer, so I can use my browsers again.