hosting server IP address may be causal. IDK
Oh…you’ve already investigated to no avail…
I’ve made submissions which hopefully will call attention. Norton in my experience is either good at resolving false positives or stubborn bad at resolving false positives. Community used to have Norton staffer contacts. Since, new Community platform. My pings are unanswered. Sorry…
I’ll check back over the next 48 business hours…
as test: Norton 360 Safe Web disabled
https://app.tagapple.com
https://tagapple.com
I’ll check back over the next 48 business hours…
as test: Norton 360 Safe Web disabled
I’ll check back over the next 48 business hours…
Wow, awesome! Thanks for all of this help.
I’ll check back over the next 48 business hours…
=====================================
Note: I’ve not heard back from my Norton submissions…at this time.
19 hours later … no change from here
day later … no change
Note: I’ve not heard back from my Norton submissions…at this time.
day later … no change
Note: I’ve not heard back from my Norton submissions…at this time.
day later … no change
Note: I’ve not heard back from my Norton submissions…at this time.
… no change
Dispute is already in progress.
Note: I’ve not heard back from my Norton submissions…at this time.
Hello @bjm,
This should be fixed in a few hours for all: the Norton app, browser extension, and tag when searching.
I’ll be glad to hear the status from you.
Thank you.
Hello @MJay
https://safeweb.norton.com/report?url=https://tagapple.com = Safe
https://safeweb.norton.com/report?url=https://app.tagapple.com = Safe
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fwiw ~ from Chrome (Standard protection & 3rd party cookies allowed) & Norton 360 Safe Web…as test
https://tagapple.com is not reachable.
https://app.tagapple.com is not reachable
Norton 360 Safe Web is silent/no report
========================================================
fwiw ~ from Chrome (Standard protection & 3rd party cookies allowed) & Norton 360 Safe Web disabled…as test
https://tagapple.com is not reachable
https://app.tagapple.com/login
==========================================
as always, your mileage may vary
Thank you for testing and posting the details @bjm!
I can’t reach https://tagapple.com either - no matter platform/browser/Norton installed or not installed, so this will be upon the site owners.
Hello again @MJay
my point being:
I cannot reach https://app.tagapple.com/login with Norton 360 Safe Web enabled.
Norton 360 Safe Web may be chewing on the domain address resulting in app.tagapple.com taking too long to respond.
At least…that what app.tagapple.com feels like on my side.
I need to disable Norton 360 Safe Web to reach app.tagapple.com.
Facing the same problem for my website even though I have a clear report at https://www.virustotal.com/gui/domain/www.redscope.ai
I have a strong feeling this has something to do with webflow CDN IP or their website template.
Can you help us reclassify?
Thank you.
https://redscope.ai/
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Submit a file or URL to Norton for review here
Note: after submitting dispute and waiting 48 business hours with no change.
Please contact Norton support and advise support that you’ve submitted dispute and waited 48 business hours. My understanding is…once you state that you have already submitted False Positive over the submission portal and waited 48 business hours…support agent shall take the URL and detection screenshot and advance the case.
Contact Chat Support and Norton Phone Number (related notes here)
=======================================
https://www.abuseipdb.com/check/198.202.211.1
We resolved the domain redscope.ai to IP address 198.202.211.1
198.202.211.1 was found in our database!
IP Abuse Reports for 198.202.211.1:
This IP address has been reported a total of 14 times from 9 distinct sources. 198.202.211.1 was first reported on January 4th 2026, and the most recent report was 3 days ago.
Recent Reports: We have received reports of abusive activity from this IP address within the last week. It is potentially still actively engaged in abusive activities.
Thank you for your help. I was able to get through to a human on the chat. He has escalated this to Norton’s Backend Team. Hope to hear from them soon.
Thanks again.
