My dispute for my website has been stuck in progress for a month. The automated verification keeps failing instantly. My server logs show NO traffic from Norton bots. Please clear the dispute. Best regards
Hello @user11272
Please share website domain name/address…space name to break link.
thanks for your response. its coinstrooper dot com
We’ll try to call attention:
https://coinstrooper.com/
==================================
https://safeweb.norton.com/
Dispute is already in progress.
===============================
https://sitecheck.sucuri.net/results/https/coinstrooper.com
403 Forbidden
This error code may mean the site was disabled by its hosting provider because of malware problems. The site also may be under maintenance at the moment and you should try scanning it later. Another possible reason is some parts of the website have restricted access and our scanner could not scan them.
===============================
https://www.virustotal.com/gui/home/url
================================
https://www.virustotal.com/gui/ip-address/104.21.16.118
https://www.virustotal.com/gui/ip-address/172.67.212.11
==================================
https://coinstrooper.com/
Norton Private Browser
I have whitelisted norton scannner in cloud flare but still could not add site to dashboard. site is working with 200 status and is not blocked by hosting provider either. i have checked all possible blocking scripts last night but could not find anything blocking norton scanner. And when i check cloudflare logs i dont see any ips of norton. even though all other bots are seen crawling the site normally. Other security scanners from various sites can verify the site. is there any way norton can scan this? i dont know why norton bots are getting access
We’ll try to call attention:
======================
Note: after submitting dispute and waiting 48 business hours with no change.
Please contact Norton support and advise support that you’ve submitted dispute and waited 48 business hours. My understanding is…once you state that you have already submitted False Positive over the submission portal and waited 48 business hours…support agent shall take the URL and detection screenshot and advance the case.
Contact Chat Support and Norton Phone Number (related notes here)
Thanks. Should I contact support via link too?
Yes…document issue via Norton support.
Hello @user11272
https://coinstrooper.com/
=============================
https://safeweb.norton.com/
===============================
===============================
Thanks fir your help. I really appreciate. Best regards
1 Like