Norton safty minder is not running on [kids upstairs]

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1

I have two computers in the house that the kids use. one is downstairs and is hardwired. the other is upstairs and is wireless. I installed online family on the downstairs computer first. created all the accounts (3) and it is running fine. then i went to the kids upstairs and installed online family and created all the accounts (2). and seems to be running fine on the computer also. but when i sign in to check activity it showes me a computer screen (Kids upstairs)  and says “norton safty minder is not running”. then it showes me the three accounts that i created for the (kids downstairs). i can remotely check ,moniter, and change the accounts for the (kids downstairs). but the (kids upstairs) will not let me access anything. how can i fix this problem so i can remotely access the (kids upstairs). thanks

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Hi hotdog800v,

 

Please make sure the Norton Safety Minder icon is active in the System Tray (not grayed out or with a red X on it).  You basically need to follow the same steps as what you've done for the PC downstairs. Also, please name the two PCs with different names.

 

I would be more than happy to setup a remote desktop access and work together with you on this.  You're welcome to send me a private message or an email for details.  You can find my email address at http://community.norton.com/norton/profile?user.id=15038.

 

Thanks,

Katie

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I got this and I don't know why.  I didn't disable it and someone tried to log on for like 5 hours on Sunday night and no one was home.  Should I be worried?

 

Norton Safety Minder on Home Office used by Avery has been disabled. As you know, Norton Safety Minder is required on every computer monitored by OnlineFamily.Norton.

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Hi gbrandonc,

 

Could you give us some details on "someone tried to log on for like 5 hours on Sunday night"?  What exactly did you see on the Web activity page? 

 

I assume you also received Norton Safety Minder has been disabled message, right?

 

Thanks

Katie