Norton Save & Restore 2.0

I know this question has been asked many times before, but I can't find a resolution that works.

 

I have been using NS&R for a few years (I used to use Ghost).

 

Last week my scheduled backups starting hanging at 5% in Creating Recovery Point. I clicked 'Cancel Current Operation'  but nothing happened. I had to reboot.

 

I was finally able to manually run backups using 'One Time Backup'.

 

How can I get the scheduled backups to run?

 

Does ns&r use the catalog.dat file?

 

(I have run chkdsk /f on internal and external drives).

 

Thanks for your help.

MikeS