Norton says we can cancel any subscription within 60days of payment

[BASAVARAJ]

Norton says we can cancel any subscription within 60days of payment, but does not give me any direct links to cancel ; instead keeps me looping in support and my account pages

[BASAVARAJ]

they send an we are here for you link in email - which is broken – come on

[bjm]

@BASAVARAJ

Norton says we can cancel any subscription within 60days of payment, but does not give me any direct links to cancel ; instead keeps me looping in support and my account pages

@BASAVARAJ

they send an we are here for you link in email - which is broken – come on

Hello @BASAVARAJ
Care to share your geo-location/country?

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Norton Official Support Help Center → Contact us (bottom of page)
Contact Official Norton Support → Let’s get started.
Norton Social Media → Message

How to cancel your subscription contract and request a refund?
Contact us to submit a request. The request will be processed in a few days, and the refund will be paid using the same payment method as the one used for the payment, except as otherwise mutually agreed.
https://support.norton.com/sp/en/us/home/current/solutions/kb20100113164023EN

• Cancel your automatically renewing subscription
• Request a Norton Automatic Renewal refund
• Learn more about your automatically renewing subscription
• Cancel the Norton plan in-app purchase from Apple App Store, Google Play Store, or Microsoft Store
• Norton annual and monthly subscription refunds
• Norton Cancellation and Refund Policy
• Resolve double billing if you accidently bought more than one Norton subscription

Refund instructions vary depending on where you purchased the plan.
Choose the appropriate option based on the purchase location.
Purchased from Norton Online Store ›
Purchased from a retail store ›
Purchased through partners, such as internet service providers and telecom companies ›
In-app purchase from Apple App Store, Google Play Store, or Microsoft Store ›
Refunds for Japan ›
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN

Please confirm you’re allowing Norton pages content in order to provide the best experience possible.
Please confirm you’re allowing Norton ads, cookies, trackers, analytics, scripts, beacons, etc., etc.,
Please whitelist norton.com, login.norton.com, my.norton.com, nortonlifelock.com, support.norton.com, buy.norton.com, renew.norton.com
Please disable VPN…Ads blocker…try from Chrome.

Please see us.norton.com General Privacy Notice and Cookie Statement for additional information.

[BASAVARAJ]

I am from India -

I have an active subscription - its ending on May-2027

still get this error while cancelling

This account doesn’t have any active subscriptions. Please try —-

purchase is so easy - cancelling - why so much drama

[bjm]

@BASAVARAJ

I am from India -
I have an active subscription - its ending on May-2027
still get this error while cancelling
This account doesn’t have any active subscriptions. Please try —-
purchase is so easy - cancelling - why so much drama

Hello @BASAVARAJ

The “This account doesn’t have any active subscriptions” error happens because your Norton account login is disconnected from how the subscription was originally purchased or activated, meaning the system is looking in the wrong place to cancel it. Because your subscription runs until May 2027 – you should disable the auto-renewal now to prevent future drama.

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Step 1: Locate Where the Purchase Happened

Norton cannot cancel a subscription from their website if it was processed through a third-party app store or retailer. Check how you originally paid:

• Google Play Store (Android): Open the Play Store → Tap your profile icon → Payments & subscriptions → Subscriptions → Select Norton and cancel.
• Apple App Store (iPhone/iPad): Open iPhone Settings → Tap your Apple ID name at the top → Subscriptions → Select Norton and cancel.

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Step 2: Fix the Account Disconnect (If Purchased Directly via Norton.com)

If you bought it directly from Norton’s website, your browser is likely logged into a different or duplicate account.

1. Check your invoice email: Find the original purchase email from May 2024 or later. Check the exact email address where Norton sends your billing alerts.
2. Log out completely: Go to my.Norton.com, sign out entirely, clear your browser cache, and log back in using that exact email address.
3. Turn off Auto-Renew: Once in the correct account, go to My Subscriptions → Manage Renewal → Unsubscribe.

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Step 3: Use the Indian Banking “Safety Net”

If the website remains completely broken and continues to show errors, you can block the charge at the banking level:

• RBI e-Mandate Rules: Under Reserve Bank of India (RBI) regulations, all recurring auto-debit payments require an explicit e-mandate.
• Cancel via your Banking App: Log into your Indian bank app (HDFC, ICICI, SBI, etc.) or credit card portal. Navigate to Manage Cards / Recurring Payments / e-Mandates and revoke/cancel the Norton mandate directly. This legally blocks them from pulling money in May 2027.

---

Step 4: Contact Support Directly

If you want official confirmation that the auto-renew is dead, bypass the broken online dashboard:

• Log into my.Norton.com and use the Live Chat option.
• Tell the agent: “I am getting an account error online. Manually turn off my automatic renewal for May 2027 and keep my active protection running.”
• Save the chat transcript as proof of your cancellation request

Norton Official Support Help Center → Contact us (bottom of page)
Contact Official Norton Support → Let’s get started.
Norton Social Media → Message

How to cancel your subscription contract and request a refund?
Contact us to submit a request. The request will be processed in a few days, and the refund will be paid using the same payment method as the one used for the payment, except as otherwise mutually agreed.
https://support.norton.com/sp/en/us/home/current/solutions/kb20100113164023EN

• Cancel your automatically renewing subscription
• Request a Norton Automatic Renewal refund
• Learn more about your automatically renewing subscription
• Cancel the Norton plan in-app purchase from Apple App Store, Google Play Store, or Microsoft Store
• Norton annual and monthly subscription refunds
• Norton Cancellation and Refund Policy
• Resolve double billing if you accidently bought more than one Norton subscription

Refund instructions vary depending on where you purchased the plan.
Choose the appropriate option based on the purchase location.
Purchased from Norton Online Store ›
Purchased from a retail store ›
Purchased through partners, such as internet service providers and telecom companies ›
In-app purchase from Apple App Store, Google Play Store, or Microsoft Store ›
Refunds for Japan ›
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN

Please confirm you’re allowing Norton pages content in order to provide the best experience possible.
Please confirm you’re allowing Norton ads, cookies, trackers, analytics, scripts, beacons, etc., etc.,
Please whitelist norton.com, login.norton.com, my.norton.com, nortonlifelock.com, support.norton.com, buy.norton.com, renew.norton.com
Please disable VPN…Ads blocker…try from Chrome.

Please see us.norton.com General Privacy Notice and Cookie Statement for additional information.

AI sourced content may make mistakes

[BASAVARAJ]

every link on norton website is broken - I click on receipt - i get this error

InvoiceUnavailablePopup.Title

InvoiceUnavailablePopup.Message

GUI says switch plan - but it instead of switching the plan it - appends the plan to current plan - basically norton does not want to let go of the current money it received

[BASAVARAJ]

add another achievement – 000 800 1000 7601 is temporarily out of service

[bjm]

edit

[BASAVARAJ]

finally connected to customer support through chat and able to resolve the issue ..thanks for your support

[bjm]

@BASAVARAJ

finally connected to customer support through chat and able to resolve the issue ..thanks for your support

Thanks for sharing your progress