Norton screen care cannot enroll

I have norton 360 subscription for several years on auto renew.

In my norton account it says start your norton screen care plan. 

This protection plan provides reimbursement for repair of a cracked phone screen at no extra cost.

I downloaded the screen care app on iphone 12.

But the app keeps saying go to norton account and update info.

I update in norton account and login back into to screen care app, but it again says go to norton account and update info.