Norton Security downloaded in Chinese language

Hello,
I am a user from the Czech Republic and has the latest version of Norton security was 22.2.0.31.
Unfortunately I had to reinstall my windows 7 x64. Again, I installed Norton security and version 22.0.0.110 and stopped at a few using LiveUpdate. So I tried to uninstall it and use the Norton Removal Tool. The computer was clear, I entered the mynortonaccount, earned norton security and tried to install it again. At installation error occurred, instead of the Czech language, norton were all completely in the Chinese language until the end of the installation even when full launch. I checked the setup files that I have downloaded and carried localization Cze, which was fine but why Norton was in the Chinese language I do not understand. Once again, I uninstalled norton and used Norton Removal Tool. Computer was clear again and I installed the trial version of Czech and then again entered activation key. Unfortunately, the version of Norton security again ended up on 22.0.0.110 despite several use LiveUpdate. Norton indetity safe for Firefox 38.0.5 is not compatible. Where's the problem that I can not get the next version of Norton security? And why is my norton from mynortonaccount in the Chinese when the localization is Czech republic?

PS: Sorry for my english :)