Norton Security (Identity safe) on laptop not recognized on iphone6

I use Norton Identity safe on my laptop for a long time (part of Norton Security).  I downloaded the app onto my iphone 6 today and used same credentials and Norton Security (laptop) and it does not recognize them and says the combination of user id/pwd is incorrect.

 

Ideas?

Chris.

Hello Chris

Are you using a Local vault on your laptop? What o/s, bit are you using? What is your version number of your NS?

Thanks.