After upgrading my MAC to Beta 2 of 10.14.5. Norton works perfectly. Then when an update hits Norton Security is now broken and I have to uninstall it and re-install it. After that I set the product to not Auto update but the software ingores that setting and with in a hour updates it self and is once again broken.
All: Glad live-update pushed a fix for your issue. New job here, I didn't get the chance to get back to the thread to follow-up. The lights are always on here if you need us. Everyone have an awesome week.
Cheers
Same here LIveUpdate does resolve this issue. Thanks all.
Same here, happened about 6 hours ago for me per the time stamp. Solves the issue.
A Live Update fixed this for me today
That would depend if it were a Norton Problem or a Mac OS problem.
Any idea if a Live Update will eventually fix this once Norton figures out how/why the newest beta is causing this problem? Uninstalling and reinstalling is getting really old.
Well I for one was at Beta 1 of 10.14.5 and all was good. Looks like this version aka Beta 2 Broke it.
All: There were a ton of CVE's against MacOS prior to version 10.14.2. Version 10.14.3 was also in BETA, what versions did everyone upgrade FROM before the issue appeared? The latest CVE can be found here, although most likely already patched. Since 10.14.5 is also BETA the issues being seen MAY be new ones not yet addresses.
Cheers
This could be one of the incompatibilities in the new beta OS version that Norton will have to address. That is what beta testers are for. Troubleshooting incompatibilities with existing software and aiding the developers in updating their products for the upcoming OS release.
I also made staff aware that I was running Beta software. What is most frustrating is if you set the property to not Automatically update it ignores that and does it anyway. I uninstall- re-install and the computer is fine for an hour then the update occurs despite the fact that I told it not to.
Yes, fully disclosed! They had no issue helping me because I am a developer.
When you contacted Support, were they aware that you were using a beta OS version?
I worked with Norton support this afternoon European Daylight Time and she downloaded NortonSecurity.NS_ESD.zip. It initially fixed the problem but then the application did an update and it broke again. I then used the RemoveSymantecMacFiles.zip to remove all files again and reinstalled. And within an hour it attempted an update again. I have not rebooted as it requested as that breaks it. I keep putting it off. The support person said that we can go to norton.com/latestnsmac to get the latest and that is what the initial zip file above is. So they are completely aware of the issue but it isn't entirely fixed yet. The initial definition update doesn't break it, it's the second update that does.
As you may be aware, Norton products do not officially support beta OS versions. The products may work, but there is no guarantee.
Hopefully, someone from Norton will look at your feedback on this issue.