Norton Security Premium - 8505, 128 Can't reach Norton Server

for some reason, my desktop client (win10) no longer functions.   I have 200+ days left on my subscription.

'unable to verify your subscription due to an internal error.  Contact support for assistance.'

so far I have

uninstalled/reinstalled   - no good

Norton PowerEraser - no good

windows unistall/ install norton from scratch - no good

validated my chrome settings/extensions - no good

validated network connection profiles for 'no proxy'

I've only used 6 of 10 of my subscriptions which was renewed in March 2020.   

I've spent 3 days on this and I'm back at square 1.