Norton Security Premium - Mac Constant Crash _ I was duped

Archive
1

Purchased Norton Security Premium from Amazon...left feedback with One Star and applicable comment.

Installed on Mac Book Pro (mid 2012) i7, 16GMem, 1TB SSD, El Capitan (v 10.11.5). Downloaded from Norton Site three days ago so I assume I have the latest version.

Keeps crashing or loads then will require Fix.  Did work for a day and was able to scan with zero virus found.

Machine unprotected and will have uninstall and use a free anitvirus.   Sorry I trusted this POS.

2

same here.

nonymous UUID:       6B00D717-F97C-2A62-C2DD-049EB933FCFF

 

Sat Jul 30 16:34:57 2016

 

*** Panic Report ***

panic(cpu 2 caller 0xffffff80025238a0): "Invalid queue element linkage for 0xffffff800eef3000: next 0xffffff800eef318b next->prev 0x708ae80000000000 prev 0xffffff8015267000 prev->next 0xffffff80146a1000"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3248.20.55/osfmk/kern/queue.h:245

Backtrace (CPU 2), Frame : Return Address

0xffffff800eef3790 : 0xffffff80024de792 

0xffffff800eef3810 : 0xffffff80025238a0 

0xffffff800eef3850 : 0xffffff8002520162 

0xffffff800eef3930 : 0xffffff80024e8989 

0xffffff800eef3950 : 0xffffff7f82dfed9d 

0xffffff800eef3970 : 0xffffff7f82dfb462 

0xffffff800eef3a90 : 0xffffff7f82dfa164 

0xffffff800eef3de0 : 0xffffff7f82df9815 

0xffffff800eef3e30 : 0xffffff8002a17b33 

0xffffff800eef3e80 : 0xffffff80029f0123 

0xffffff800eef3ec0 : 0xffffff80029ffa4c 

0xffffff800eef3f60 : 0xffffff8002a29740 

0xffffff800eef3fb0 : 0xffffff80025ef728 

      Kernel Extensions in backtrace:

         com.symantec.nfm.kext(6.4.1f36)[3B0629BB-EC20-3DDB-9DEA-E61C6BBA5E7E]@0xffffff7f82df2000->0xffffff7f82e0afff

            dependency: com.symantec.internetSecurity.kext(6.4.1f36)[F1C8394A-8F86-34B8-A3CC-CF9E20AE3E96]@0xffffff7f82c3c000

3

I am having a very similar problem. My Mac (10.11.5) is continually re-booting with Norton (5.1 (11) being fingered as the cause in the panic report. This constant re-booting is causing havoc with my VM machines as well as my server (iMac Mini w Server).

 

4

After regular, almost daily, system crashes where the crash report indicated the cause was always Symantec security software, I completely removed this bloatware from my Mac Book Pro, El Capitan 10.11.5.

No; I don't want to reinstall the latest version because I simply don't trust Symantec anymore. It's too busy hunting for enterprise whales instead of focusing on retail customers.

I switched to a different anti-virus software and am relying on the internal Mac firewall, as well as my firewall appliance.

I will never install any of Symantec software on my Mac even if they paid me the annual subscription fee to do so.

5

Dear @chsanch,

Apologies for the inconvenience caused. Request you to re-install the latest version of product (7.1). If you are not sure if its the latest product, please download the latest Norton Security product from www.norton.com/latestnsmac.

If the problem is seen again, I am ready to help you out directly or thro' support. In case of issues, please follow the steps below and share it with me.

  1. Download the tool from here:ftp://ftp.symantec.com/misc/tools/mactools/GatherSymantecInfo.zip
  2. After download, with the file on the Mac client where you are facing these issues, double-click on the file to expand it. It will contain the GatherSymantecInfo.command file as well as a folder called SupportFiles.
  3. Double-click on GatherSymantecInfo.command. It will open a Terminal window.
  4. Enter your administrator password (it will not echo on-screen) and press Enter.
  5. Gathering information... message will appear.
  6. When it completes to run, you can find SymantecInfo.zip archive under Desktop directory.

Please send out an email id to rajesh_sankaran@symantec.com with the collected logs and I will connect with you ASAP.

Thanks

Rajesh