Hi,
Yesterday I purchased Norton Security Premium for one device. This is what my email receipt said:
Product Information
Norton™ Security Premium for One Device
Product Key: XXXXXX
Serial Number: XXXXX
1 year protection for 1 device
Subscription Service with Download – Qty: 1
Supports Microsoft® Windows®, Mac OS®, iOS®, Android™
Includes Norton Virus Protection Promise..
When I visit the Manage Your Account page and select the Services tab it displays the following information
Norton Security Premium
Expires on 5/19/2017
Product Key [Removed]
Serial Number [Removed]
Purchased Storage 2 GB
Benefits Include: Norton Virus Protection Promise
Manage My Installs
1 of 1 seat used
Device Name First installation Remove License
Simon'sLaptop 5/18/2016
Storage 0GB of 2GB used
So far so good. When I select the Devices tab in the Manage Your Account the following information shows up:
Devices
Simon-Windows 7
Last online less than 1 hour ago
Services Installed
Norton Security
Trial
The inconsistencies are throwing me off.
The device name in one area is different than the listed device in another area. In one place it is using my computer name (changed in the info above) while in another area it is using what appears to be a label assigned by Norton.
The service listed in the Services and on my receipt as Norton Security Premium while under devices it is showing as Norton Security -Trial
I located the product on my computer. It calls itself Norton Security with Backup (another alias). I opened this product and clicked on help then subscription status. It shows the following:
Subscription: Norton Security Standard Plus
Status: Expires in 366 days
Renewal: You are not enrolled in Automatic Renewal. Renew Now
You can manage your Norton subscription here.
The inconsistencies between the information is a little confusing. It would be great if everywhere I looked the information regarding my device name, product name, and subscription (trial vs full current subscription) were giving me exactly the same information.
Everything seems to be working okay but that "trial" message is really the main issue that undermined my confidence that this product is correctly installed.
Any help appreciated.
Regards,
Simon
[Admin Edit: Removing Product key information to conform with the Participation Guidelines and Terms of Service]