Norton Security Quick Scan not working

I have been having the recurring problem of the quick scan function not working for quite a while now. This problem occurred in my Norton 360 problem on all my Windows 8 PCs. I upgraded to the new Norton Security, but unfortunately still quick scans stop working randomly on all Windows 8 PCs. The remove and reinstall tool never provided a permanent solution, within a day or two the same problem would occur. Rather, I have found that I have to hard reset the computer for Norton Security to quick scan again for a day or two, and then the problem happens again. This is a serious problem that's occurred for far too long, a permanent fix would be greatly appreciated.