Norton Security Suite 21.1 (comcast) won't Download

It downloads the 381mb file then when it "verifies" those files it gives this message. "An error occurred with the downloaded files. Please click retry to restart the download". 

 

I had already used  nss for several months and was reinstalling, as directed, due to error in liveupdate. I ran norton cleaner and restarted several times. No other antivirus program installed.

 

I had a similar problem this year with turbotax due to them not being compatible with my Win xp (which they fixed). I suspect this issue also related to xp.

 

thanks,

 

jim

Hi eldrijt,

 

Are you using the following lik to download 21.1 fro Comcast?

 

http://constantguard.comcast.net/norton?cid=NET_33_601

 

Are you also logged into your primary Comcast Account and connecting thru yor residential modem?

 

Yes to both.  I'm logged into comcast at home, and that's the link.

 

thanks,

 

jim

You need to have XP Service Pack 2, or preferably SP3 installed first before you install NSS.

 

 

Yes, i have the latest and final update for xp. Remember i already was using nss for over 6 months and i'm REinstalling it.

 

thanks, 

 

jim

This NSS FAQ provides comeplete instuctions for the removal, cleanup and reinstall of Norton Security Suite.  Please follow the instructions and let us know how things go.  There are a few other cleanups we can suggest, but I like to see the attempt made by following the instructions in the FAQ.

 

<edit> Since all was good for the past 6 months, have you noticed anything strange with the behavior of NSS

 - prior to the LiveUpdate error advising a reinstall?  Also have you recently installed any new programs?

 

 

Yes, i followed the faq (many times). The only nss problem was i had to reboot every time i wanted to recieve new email in Outlook. Otherwise it would time out and give me an error.

 

No new programs. The newest is at least a month old-Cameramouse.

 

Thanks,

 

jim

OK Jim, thanks for the feedback, now take a deep breath and if yuou are ready for the following, give it a tryu and let us know how things go.

 

I  feel the following may be worth a try, but not sure if all the locations are good for XP - it has been a long tme since I ws on XP.

 

Please open Run by pressing windows key + R -> devmgmt.msc -> View Show


Hidden devices -> open Non-Plug and Play Drivers-> Maximize the Screen

If you have Identity Safe data Export it ->

 

Go to Control panel uninstall NSS ->select the second option to

 

completely uninstall ->restart -> Run Norton Removal Tool -> Restart ->

Go to the maximized page -> if you find   NAVENG, NAVEX15, Norton Antivirus settings manager, starting from Symantec

Data Store to SymEvent (entries starting with Sym)  ->right click on them


click uninstall -> For the Restart prompts select no -> Go to Program files

if you find Norton Folder delete it -> Go to Run ->type temp ->Delete all

the files in there -> Run -> %temp% ->delete all ->Now Restart the PC -

>Install Norton Security Suite ->Run Live Update until you get no updates found

message ->restart PC 

 

Let us know how it went for you.

I will do that. But 1st i want to show you the last lines of the install log where the error occurred. i'm hoping you guys can make sense out of it. i found this by searching my pc for "norton". From "NortonInstall-2014-05-16-10h10m36s"

 

thanks!    

 

jim

 

EDIT: Hm, it looks like 1st error is for IE which is not installed and 2nd error is Firefox which is.  Do i need IE to install nss?

 

2014-05-16-10-41-18-546 : 0x0FE0 : Information : no network proxy settings found
2014-05-16-10-41-18-546 : 0x0FE0 : Information : No manual proxy settings found
2014-05-16-10-41-18-546 : 0x0FE0 : Error : use system proxy: Getting proxy settings from IE
2014-05-16-10-42-21-078 : 0x0FE0 : Information : finished: upload: 0x00000000
2014-05-16-10-42-21-078 : 0x0FE0 : Information : ===>    Start: waiting for patch finish page click
2014-05-16-10-44-02-218 : 0x0EDC : Information : Begin : DING::DING_LaunchUrl
2014-05-16-10-44-02-250 : 0x0EDC : Information : url to launch = http://errors.norton.com/?module=9999&error=201&MID=1092FE2F-2AA8-4CD7-8188-70713072AD9B&a=880B0100&b=InstCA.exe&build=Symantec&c=01060025&d=0&entsrc=N360_2013&f=5.1.2600.3.0.0&g=1092FE2F-2AA8-4CD7-8188-70713072AD9B&j=20.5.0.28&k=0&language=09.01&licType=SOS&m=0&n=0&o=2&product=Norton%20Security%20Suite&q=21272414&v=8.4.0.18&version=20.4.0.40
2014-05-16-10-44-02-250 : 0x0EDC : Information : Obtained exe path = "C:\Program Files\Mozilla Firefox\firefox.exe" -osint -url "%1"
2014-05-16-10-44-02-250 : 0x0EDC : Information : processed exe path = "C:\Program Files\Mozilla Firefox\firefox.exe"
2014-05-16-10-44-02-250 : 0x0EDC : Information : Launch(1): "c:\program files\mozilla firefox\firefox.exe" http://errors.norton.com/?module=9999&error=201&MID=1092FE2F-2AA8-4CD7-8188-70713072AD9B&a=880B0100&b=InstCA.exe&build=Symantec&c=01060025&d=0&entsrc=N360_2013&f=5.1.2600.3.0.0&g=1092FE2F-2AA8-4CD7-8188-70713072AD9B&j=20.5.0.28&k=0&language=09.01&licType=SOS&m=0&n=0&o=2&product=Norton%20Security%20Suite&q=21272414&v=8.4.0.18&version=20.4.0.40

Hi Jim I am not saure what is going on with IE or FF, but both errors refer to running the Norton Remove and Reinstall Tool - which is where the link in the log takes you for both IE and FF.  I'd suggest running the NRnRT fround here:

 

If you are not successful, let us know if you still have NSS installed and also if there is an error message.  You might try this prior to what I suggested before. 

When i reran norton removal in your link, it said no norton products were found. So i reran the other removal tool which again didn't help. I'm shopping for a new computer, but i need to keep this xp pc running for legacy use. Very bad timing for norton not working. i took my tax info off the hd and backed everthing up, and won't log into any financial sites or buy anything online. Any further tips appreciated.

 

Thanks,

 

jim

Have you in fact tried what I suggested in this previous post?

 

http://community.norton.com/t5/Norton-360/Norton-Security-Suite-21-1-comcast-won-t-Download/m-p/1136216/highlight/true#M104328

 

I know it inncludes some of what youhave already tried - but the deletion of the addtional files may clear up the corruption that is stopping the download/install of NSS.

 

Glad you got everything backed up - that is a positive step.

OK, I took that deep breath :-)

 

When i got to Non plug and play drivers, AntiLog32 has a yellow exclamation point over it. When i double click it, i see"This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)".  device instance id (whatever that is) =  ROOT\LEGACY_ANTILOG32\0000    I have the option to disable it. Should i?


jim

Do you by chance have Constant Guared Protection Suite installed? I believe that entry belongs to CGPS's keylogger.

 

Although that may be causing a probelm, I would suggest you contiue with the instuctions I posted as CGPS has no interaction with Norton.  I think we shojld continue with the Norton situation and perhaps come back to the yellow exclamation point once we finish the Norton Cleanup/reinstall.

 

If I rememeber some olde posts on the Comcast Forum mentioned that - I'll look for them and post them if I can find them.

 

<edit>  Here is a post regarding the AntilLog32 - see also the link in the 2nd post in the thread:

 

http://forums.comcast.com/t5/Security-and-Anti-Virus/antilog32-error/td-p/1597639

ok under Control Panel uninstall, no norton or symantec products found. On the list of non p&p drivers, there are no nav, norton, or sym files. There was a program file folder called norton uninstall (deleted). I searched the hd for norton and only got the multiple install downloads and log files (deleted). Searched hd for symantec and sym. No symantec and sym results related to "symbol" not symantec. Restart. Same error.

 

Disabled AntiLog32.  Tried using IE not FF. logged into comcast, d/l nss files. Same error.

 

Yes i initially had CG and nss but it slowed my pc so i wiped both and went nss only. Worked fine for many months.

 

Only thing i didn't do is del temp files but since i didn't del any drivers i suspect that won't do anything, but i'll try.

 

thanks,

 

jim

Please let us know if deleting the temp files helps or not.

 

Also in the following link it talks about uninstall the the AntiLog32 in lieu of disabling. 

 

http://forums.comcast.com/t5/Security-and-Anti-Virus/Device-error-when-running-Norton-Tune-Up-Diagnostic/m-p/1587155/highlight/true#M91755

Uninstalled the logger32 file, deleted both kinds of temp files. Restart. Same error.

 

jim

Something that usually gets asked early on...Do you now or have you ever had another security program on your computer? If so, you will have to remove it with the removal tool for that program.

 

 

 

@peterweb,

 

from the OP's first post:

 

"I had already used  nss for several months and was reinstalling, as directed, due to error in liveupdate. I ran norton cleaner and restarted several times. No other antivirus program installed."


yank wrote:

@peterweb,

 

from the OP's first post:

 

"I had already used  nss for several months and was reinstalling, as directed, due to error in liveupdate. I ran norton cleaner and restarted several times. No other antivirus program installed."


@yank 

 

I saw that, but was wondering if there might be some remnants of an old install before NSS was installed'several months ago'.

 

Maybe a trial?