Norton Security Suite (Comcast version) Backup Status Overlays not showing up

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1

I will be quick here...

 

Windows 7 Home (All updates applied)

Desktop computer

 

I just enabled the Norton Backup program this morning and have discovered that my overlays are not working.

 

I have switched off the overlay setting, restarted, then switched it back on, and restarted, still no overlay.  I have uninstalled Norton Security Suite, then reinstalled, and restarted, and still have no overlays displaying.

 

Something I have noticed is:

Attachment #1:  Screenshot of Backup settings (to show backup settings)

Attachment #2:  Screenshot of Explorer Window - Pictures Library (to illustrate issue)

 

If I right click on HPIM0309.jpg, select Norton Security Suite, then select add to backup. There is no difference, meaning no overlays...

Attachment #3:  No change in overlay status

 

If I right click in any empty space of the explorer window, and select "refresh", I get the following...

Attachment #4:  showing blue box

 

I then have closed the explorer window, and have manually started a backup.

 

Upon finishing the backup, of which it said 4 files were updated.  I then opened Windows Explorer, and browsed to the same folder as above, and no blue box, nor any overlay...

Attachment #5:  Missing blue box, or any overlay, well, I see it won't let me upload #5...

 

So, any thoughts, I would love some assistance on this one, as I just moved from Windows 7 backup, to here, only to find this issue...

 

Story of my day, let me tell ya!

 

edit:  See how my day is going, just tried to post, and apparently I can't upload my screenshots, at any rate, will make them available on request...

 

Thanks,

Jason

 

 

2

Hi jamesjv8,

 

Here is a link to assist you with the images you desire to upload.  They will not be available to everyone until the mod approves them (altho0ugh you will be able to see them), so please be patient with getting a response.  In the meantime, I'll ses if I can figure something ut - there are also others who use Norton 360 (the commercial versionof Norton Security Suite), so they may be able to assist you also.

 

http://community.norton.com/t5/Forum-Feedback/Forum-Tip-How-to-post-screenshots-in-the-forum/m-p/254415/message-uid/254415#U254415

3

I will be quick here...

 

Windows 7 Home (All updates applied)

Desktop computer

 

I just enabled the Norton Backup program this morning and have discovered that my overlays are not working.

 

I have switched off the overlay setting, restarted, then switched it back on, and restarted, still no overlay.  I have uninstalled Norton Security Suite, then reinstalled, and restarted, and still have no overlays displaying.

 

Something I have noticed is:

Attachment #1:  Screenshot of Backup settings (to show backup settings)

Attachment #2:  Screenshot of Explorer Window - Pictures Library (to illustrate issue)

 

If I right click on HPIM0309.jpg, select Norton Security Suite, then select add to backup. There is no difference, meaning no overlays...

Attachment #3:  No change in overlay status

 

If I right click in any empty space of the explorer window, and select "refresh", I get the following...

Attachment #4:  showing blue box

 

I then have closed the explorer window, and have manually started a backup.

 

Upon finishing the backup, of which it said 4 files were updated.  I then opened Windows Explorer, and browsed to the same folder as above, and no blue box, nor any overlay...

Attachment #5:  Missing blue box, or any overlay, well, I see it won't let me upload #5...

 

So, any thoughts, I would love some assistance on this one, as I just moved from Windows 7 backup, to here, only to find this issue...

 

Story of my day, let me tell ya!

 

edit:  See how my day is going, just tried to post, and apparently I can't upload my screenshots, at any rate, will make them available on request...

 

Thanks,

Jason