Yank,
BTDT some time ago -- it requres, as Delph says, a log in as a user of Comcast services.
And I do assure you, there is no animosity so far as I am concerned, nor by others. We've enogh experience of digruntled users under misapprehensions to develop thick skins .....
On the other hand we are all human and if there's a lot of traffic we may spend less time with people Not you) who are brusque with us.
Mine is counting down as well. I guess we'll just have to wait and see.
k2nnj wrote:Mine is counting down as well. I guess we'll just have to wait and see.
Please help us all by asking COMCAST who supplied the software and letting us know what they say.
No need. It's Symantec.
huwyngr wrote:Yank,
BTDT some time ago -- it requres, as Delph says, a log in as a user of Comcast services.
And I do assure you, there is no animosity so far as I am concerned, nor by others. We've enogh experience of digruntled users under misapprehensions to develop thick skins .....
On the other hand we are all human and if there's a lot of traffic we may spend less time with people Not you) who are brusque with us.
LMAO - it's a good thing I can use Google to look up all those foreign words, so you think I am direct, brief, and use potentially rude speech or manner??
I guess I can accept that as thick skinned as I am! 
k2nnj wrote:No need. It's Symantec.
That is not the point. COMCAST made a legal licencing deal with Norton. If there is something wrong with the product COMCAST have to ask Norton to fix it. You can ignore that if you want to but if COMCAST users won't tell COMCAST that their version of the product has apparently a bug in it then how are COMCAST to know it needs fixing.
None of us non-COMCAST ISP users can get into the COMCAST forums so we don't know what is going on there and we can't tell COMCAST anything. You can.
Yank,
Take 2 out of 3 ....
The word I have received thru COMCAST ADMIN who has been in contact with Norton is that the 45 day countdown is a known issue in v3 and will be resolved in v4. It is, however, a non-issue.
When NSS contacts Comcast to renew the subscription, it resets it to 45 days. This is confusing to the users, as can be seen in both the Norton and COMCAST forums, It’s important to get the word out that they are ok and everything is fine.
Per Norton, they have already passed this information out to the contributors on the Norton forums to be able to answer questions regarding the subscription countdown so they can hopefully reduce the calls COMCAST & Norton get on this subject.
Still no word on when v 4 will be available to COMCAST customers.
It will be interesting to see how that is resolved. That is one of the "non-changes" made by Comcast to ensure that they are not providing a year-long subscription to users that have ceased to be Comcast clients. It will likely continue but in the background rather than visible.
Yank.
We heard the same news late last night 03/02/10 also so at least everyone's in step.
It looks as it is beginning to take shape as to who does what to whom ..... Thanks for the part you've played. Please stick around!
I also find it very annoying, Always getting a popup Norton Security Suite running a background scan...... and dont agree that once it runs full scan it wont show again for a week...... It pops up every minute... I guess its time to delete Norton Security suite and go with a better free software that won't popup every minute or soo.... why can't there be a setting to turn it off?? like you can in NIS 2011..
Some general info which may help explain what you are asking.
Once the Idle Full System starts (when the system is in idle), it will run until system comes out of idle - which could be 5 minutes, 1/2 hour, or longer. Once system activity is detected the scan stops and rmains stopped unti such time as the system goes backinto idle. Once that occurs, the scan picks up from where it left off (and displays the popup syaing it is background tasks). It will continue this cycle until one of two thigns ocur. The full system scan completes durin idle time or the scan has been delayed so many tmies it just forces itself to be completed. Once it forces itself to completion it may load down your system. Once it is complete your system speed will return to normal and the 7 day clock for Idle Full System Scan will be reset and the scan wil not run again for 7 days.
You can go to Tasks > Check Norton Tasks > and this will tell you the last time your Idle Full System Scan was completed.
Now in regards to the "it pops up every minute". The Idle Time Out can be set from 1 Minute to 10 minutes, so you may need to check your Idle Time Out setting and readjust it for a longer period of time. Settings > Administrative Settings > Idle Time Out drop down.
The reason NSS and Norton 360 are not as programmable as NIS is because they are meant to be "set it and forget it" type programs. They are intended fo rthe lesser tech savy user than NIS is intended for.
Hopefully this explains some of what you are seeing.
Hello,
I am a user of Nortons Security Suite for Comcast and I have noticed I am unable to disable the background full system scan.
I have a Solid State Disk Drive (SSD) and would like to turn this feature off.
How come I am unable to turn this off? What is the point of doing a full system scan every day?
This is very frustrating.
Chris
yank wrote:Some general info which may help explain what you are asking.
Once the Idle Full System starts (when the system is in idle), it will run until system comes out of idle - which could be 5 minutes, 1/2 hour, or longer. Once system activity is detected the scan stops and rmains stopped unti such time as the system goes backinto idle. Once that occurs, the scan picks up from where it left off (and displays the popup syaing it is background tasks). It will continue this cycle until one of two thigns ocur. The full system scan completes durin idle time or the scan has been delayed so many tmies it just forces itself to be completed. Once it forces itself to completion it may load down your system. Once it is complete your system speed will return to normal and the 7 day clock for Idle Full System Scan will be reset and the scan wil not run again for 7 days.
You can go to Tasks > Check Norton Tasks > and this will tell you the last time your Idle Full System Scan was completed.
Now in regards to the "it pops up every minute". The Idle Time Out can be set from 1 Minute to 10 minutes, so you may need to check your Idle Time Out setting and readjust it for a longer period of time. Settings > Administrative Settings > Idle Time Out drop down.
The reason NSS and Norton 360 are not as programmable as NIS is because they are meant to be "set it and forget it" type programs. They are intended fo rthe lesser tech savy user than NIS is intended for.
Hopefully this explains some of what you are seeing.
Thanks for the explanation.... the idle time out setting is set to max 10 minutes. i checked the task and full scan was cancelled probably because i keep closing the popup.... duration was 19 seconds before being cancelled so i'll guess i will let it finish next time it pops up then after that then shouldnt get anymore pop ups for the rest of the week? or atleast tonight right...
Thanks
I have a different problem...180 degrees out. On four of our five computers...idle full system runs regularly. On the fifth computer(mine), idle full system scan won't run at all. It might have run once, right after installation, then no more.
Idle quick scan runs fine...but not the full scan. I've tweaked every NSS setting I can think of.
Any suggestions?
jafesq wrote:I have a different problem...180 degrees out. On four of our five computers...idle full system runs regularly. On the fifth computer(mine), idle full system scan won't run at all. It might have run once, right after installation, then no more.
Idle quick scan runs fine...but not the full scan. I've tweaked every NSS setting I can think of.
Any suggestions?
You can check this first:
From the main page, select Tasks > Check Norton Tasks (lower right corner Under PC Tuneup Tools) > On new page, under Background Jobs, locate the Idle Full System Scan, check the last date it was run, and the Status. It should show as Complete and the date should be less than 7 days old. Once the inital scan is complete, it should run (start) again 7 days later, and every 7 days after that. If you let us know what the status and date are perhaps it will be a clue as to what is going on.
Yes, I have a suggestion of what you can try, while waiting for a response. Perhaps you have done too much tweaking and got a setting/combination of settings incorrect/different from the other 4 systems. I would start by comparing each and every setting on the problem system to each and every setting on one of the correctly running systems.
Ple4ase keep us updated on what/if you find any settings different.
Moved to original thread for better exposure.
I haven't come across any settings that are different...is there a way to reset to default settings and start over? For now, everything on my computer is set to "automatic"...but in the past I've even set it to "weekly" and it still wouldn't run automatically. Set the idle time timeout to 1 minute...same result.
Idle Time Full System Scan last ran on my computer on 8/7/2010...status is "complete".
Thanks in advance for your help with this....
John
jafesq wrote:I haven't come across any settings that are different...is there a way to reset to default settings and start over? For now, everything on my computer is set to "automatic"...but in the past I've even set it to "weekly" and it still wouldn't run automatically. Set the idle time timeout to 1 minute...same result.
Idle Time Full System Scan last ran on my computer on 8/7/2010...status is "complete".
Thanks in advance for your help with this....
John
How about a long shot?
Please go to Settings > Antivirus > Scans and Risks Tab > Scan Exclusions > Configure. The only item listed by default is \System Volume Information. Insure that by chance C: is not listed. This would stop NSS from scanning your C drive.
I am not aware of a "reset to default settings". However a total removal/reinstallation would accomplish that. The following will guide you through the procedure: Please note, you will be redirected to the Comcast Forum for the following procedures.
The "idle-time scan" was doing its thing while I was trying to burn .iso files onto DVD for work, and every time it did that the DVD was a coaster. I figured a reasonable interface design would allow me to disable the entire suite while I work off-network to do these tasks, but by all accounts here, Symantec didn't agree with that assumption, and I have no control over that feature of the software. I found a solution, however, and it works equally well with this software or any other software designed to prevent reasonable user control of the user's own equipment. I uninstalled Norton Security Suite from my PC, replaced it with more user-controllable security software and, voila, problem solved!