Norton Security Ultra is not loading

Norton Security | Norton Internet Security
1

My Norton Security Ultra will not open. I tried to reinstall but got an error code 9090, 0x80070490

Also, cannot get the 'live chat' function up to seek help via Norton support (have allowed cookies)

Please help

2

Happy it worked! Glad to help!

3

I fixed the problem via the first answer so didn't need to try this solution also but will refer back if i get in to difficulties again. Thanks for your help

4

This seemed to work thanks, although not exactly as described (NRNR uninstalled but i had to re-install manually) but the prompts got me there eventually.

 

5
ChockDeeKap:

Also, cannot get the 'live chat' function up to seek help via Norton support (have allowed cookies)

lease allow all Norton pages content.
Please turn ad/content-blocker & VPN Off.  
Please allow all Norton cookies/ads/scripts/frames/trackers/beacons/etc.
Please allow all Norton pages content that may be blocked by browser extension &or built-in browser protection. 

Please allow all Norton pages content in order to provide the best experience possible.
https://community.norton.com/en/comment/8539594#comment-8539594 

  • In Chat dialog click "Manage my account" -> click "Something else" -> type "Live Agent" -> until you see "I am transferring you to a specialist for further assistance". 

 

 

6

Hi,

You could try:

Flush DNS and Reset Winsock

and/or 

Have you removed Norton w the NRNR tool? Remove only, not remove and re-install
(Second option in step 5)

https://support.norton.com/sp/en/us/home/current/solutions/v60392881