The only things that launch are Quick Scan and Live Update and Get Support!
Backup and Security DO NOT WORK.
I already spent over 2 hours on-line with an Indian support tech. who finally acknowledged he could NOT solve the problem!
He said he needed to bring in some advanced help and said I would receive a call!
NO call yet (11:00 AM EDT, 12 Sep. 2015)!
The case # is <removed>.
I suspect I bought happiness rather than working software!
[Edit: Removed the Case ID to conform with the Participation Guidelines and Terms of Service]