Hi
I have a three PC copy of NIS 2011 on a CD from amazon. I put it on my 2 PCs with no problem. I tried to install on my girlfriend's laptop (Compaq with Vista Home). The initial download went OK and I started the install. I wasn' watching carefully but I noticed some message about "uninstalling" or similar as the Norton screen disappeared. There was no sign of any Norton install and when investigating further it seems to have deleted all of the contents of the Program Files folder, Program data folder and some other stuff. Vista system restore fails, as the restore files seem to have been deleted or corrupted.
Even the administrative tools have gone! Internet explorer as well. Maybe they're just being hidden/denied or somesuch but I don't think so, as can't find anything when logged in as admin.
Now I guess Norton support will say it was due to some problem with the PC or whatever. I'm not interested in the blame game. I would like to know if Norton can supply an undelete tool or something similar to restore the programs to this PC, or at least propose a recovery path...