We have new Lenovo computers running Win7 Pro, all with Norton Internet Security. On my unit, here at my desk, I've now encountered the weirdest thing and there isn't a WORD about it in any of Norton's materials or Help screens. Twice when I was working on something else (today while taking a live online class), a small popup appeared with a count-down timer. It's clearly marked "Symantec." It says, "Your computer will now be shut down." It gives me 30 seconds or so to hit the Cancel button. On neither occasion did I have time to actually read all the text (seemed like there was a second smaller pop-up lower on the screen). It is actually flat-out enraging, and even more so that Norton does NOT index the words "auto-shutdown" or variations anywhere at their website or Help screens. This is serious enough that if I can't fix it, I'm going to pull Norton from all of our computers and demand a refund. Does anyone have any idea what this is?
Check your settings for full system scans.
Click Settings - Computer - Computer Scan. Then click on 'Configure' beside Full System Scan. Look for the setting in the drop down list on the right side. Make sure it is set to Stay On.
Thank you for the swift response. Althought I've clicked through (I thought) every screen in the program, it's entirely possible I missed something critical on my walk-throughs. We haven't yet used Identity Safe, and I guess I won't until I have a better idea of what this problem is all about. In general we've liked NIS a lot -- years ago, it was a resource hog, but the editions in recent years have seemed both stable and easy to live with. That's why I didn't hesitate to buy two three-packs of NIS at Fry's for install on our four new computers here, plus newish laptop. (And that kind of answers your Q about how we got and activated it).
I see another response down below yours, with some very specific recommendations, so I guess I'll skip down and study it. But thank you again for coming so quickly to our aid.
Thanks so much for this response!
I had thought about this as a possibility, but hadn't studied it intently. My impression on a brief walk-through was that the scans were set for the wee hours of the morning, and it occurs to me that since the computer was shut down overnight -- thwarting any plans for a scan -- maybe that explains it. Or maybe one of the other settings (most specifically the one you circle) is to blame. Anyhow, now I will examine the Full Systems Scan selections as you suggest, as soon as I get back to the office where the computer lives.
Thanks again!
P.S. -- Oops, I assumed my responses would be nested, one beneath each of the postings I was responding to. I see that instead they're stacked at the bottom. So, this was in response to Peterweb's answer.
PDXWriter wrote:Thanks so much for this response!
I had thought about this as a possibility, but hadn't studied it intently. My impression on a brief walk-through was that the scans were set for the wee hours of the morning, and it occurs to me that since the computer was shut down overnight -- thwarting any plans for a scan -- maybe that explains it. Or maybe one of the other settings (most specifically the one you circle) is to blame. Anyhow, now I will examine the Full Systems Scan selections as you suggest, as soon as I get back to the office where the computer lives.
Thanks again!
P.S. -- Oops, I assumed my responses would be nested, one beneath each of the postings I was responding to. I see that instead they're stacked at the bottom. So, this was in response to Peterweb's answer.
Not a problem. With practice you get used to connecting the dots 
Keep us posted
PDXWriter wrote:Thanks so much for this response!
I had thought about this as a possibility, but hadn't studied it intently. My impression on a brief walk-through was that the scans were set for the wee hours of the morning, and it occurs to me that since the computer was shut down overnight -- thwarting any plans for a scan -- maybe that explains it. Or maybe one of the other settings (most specifically the one you circle) is to blame. Anyhow, now I will examine the Full Systems Scan selections as you suggest, as soon as I get back to the office where the computer lives.
Thanks again!
P.S. -- Oops, I assumed my responses would be nested, one beneath each of the postings I was responding to. I see that instead they're stacked at the bottom. So, this was in response to Peterweb's answer.
Full system scans can run when you leave the computer idle for a period of time. If one of these scans starts and completes it could trigger the computer to shut down if you had it set as I pictured.
The easiest way to get your response together with the original post is to use the 'Quote' button just above the message entry area.
We have new Lenovo computers running Win7 Pro, all with Norton Internet Security. On my unit, here at my desk, I've now encountered the weirdest thing and there isn't a WORD about it in any of Norton's materials or Help screens. Twice when I was working on something else (today while taking a live online class), a small popup appeared with a count-down timer. It's clearly marked "Symantec." It says, "Your computer will now be shut down." It gives me 30 seconds or so to hit the Cancel button. On neither occasion did I have time to actually read all the text (seemed like there was a second smaller pop-up lower on the screen). It is actually flat-out enraging, and even more so that Norton does NOT index the words "auto-shutdown" or variations anywhere at their website or Help screens. This is serious enough that if I can't fix it, I'm going to pull Norton from all of our computers and demand a refund. Does anyone have any idea what this is?