Norton Smart Firewall Problems

Hello, I reinstalled Norton Internet Security 2014, and smart firewall doesn't work now, I allways switch automatic programs control off, and when firewall gave me alerts I chose allow program to the internet or not.But now there are no alerts. Also I tried test for firewall and test showed that I don't have protection, firewall allow all programs to the Internet. Don't know what happened. I also tried reset settings to defaults, and it's still the same and automatic program control doesn't work too, programs rules is empty. What can I do to fox it? Can be this problem because of windows firewall?