Norton Smart Scan Message

Norton Security | Norton Internet Security
1

. When I do a Norton Smart Scan it says to connect to the internet for advanced issues, but I am connected to the internet. Why am I getting that message and how can it be fixed?

Issue abstract:

Detailed description:

Product & version number:

OS details:

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

2

Product & version number:
OS details:

and you’ve run Norton LiveUpdate + Restart (not Shut down) machine?
and you’ve tried Repair Norton?
and VPN on or off = same message?

fwiw ~ as test: Smart Scan ran okay…my side

======================================

Norton Services Status
All components are Operational
https://status.norton.com/

=======================================

AI Overview
If your Norton 360 v25 Smart Scan is prompting you to connect to the internet for Advanced Issues, it’s likely because certain features of the scan require an active internet connection to function fully. The Advanced Issues section of the Smart Scan relies on Norton’s servers to analyze information and provide comprehensive results and potential solutions.

Possible reasons for this message:

  • No Internet connection: The most common reason is a lack of internet connectivity on your device.
  • Backend server issues: Sometimes, even with an active connection, the issue might be due to temporary problems with Norton’s backend servers.
  • Firewall restrictions: Your firewall settings might be blocking Norton 360’s access to the internet.

Here’s what you can do:

  1. Check your internet connection: Ensure your device is connected to a stable internet connection.
  2. Wait and try again: If your internet is working, it could be a temporary server issue. Wait for 24 hours and try running the Smart Scan again.
  3. Reset Norton Firewall rules: If you suspect a firewall issue, try resetting your Norton Firewall rules.
  4. Restart your computer: Sometimes, a simple restart can resolve temporary glitches.
  5. Update Norton 360: Ensure your Norton product is updated to the latest version.

If the problem persists after trying these steps, you may need to consult Norton Support or refer to their community forums for more specific troubleshooting based on your version and device.

AI responses may include mistakes.

Note: edited AI response to read more like v25

3

I tried a second time, and it worked without doing anything,