I uninstalled the WIN8 Norton Studio Tile on a PC that has NIS installed.
The tile says secure; however the App says there are no Norton Apps associated with this account. The management tab of the tile says I installed the trial version; however, the installed NIS Software says I have 228+ days remaining. I checked other settings in NIS and Remote Management is turned on. Any ideas as to why Norton Studio does not see my installed NIS software?
Hello everyone
I have the same problem
I tried to remove and add the device (the current pc), but the problem is not solved.
Can someone help me ?
I continue to have the problem - the main screen says that I have no licensed apps while hitting management shows that I have NIS with X days remaining.
Was the device (your computer) added to Norton Management before you upgrade to Windows 8? If so, you may need to remove that from the list and click "Add device" and I think the Norton Management software will need to be installed. I had the same problem initially but simply logging into the site, deleting the old reference, and re-adding my computer and installing Norton Management solved the problem.
Hello SecurePC"
I made all the operations that you told, but the problem is not solved.
On my PC I have also the problem shown in this discussion "NIS 2013 Firewall cannot be monitored by windows 8"
Okay, then there must be something else going on. Hopefully someone else will have an answer.
I just found out you need to have Remote Management enabled within Norton itself. Of course, you already said you checked this, but I'll post it for anyone else who may find this thread. To change this setting:
In Norton Internet Security click: Settings > General > Other Settings > Remote Management.
For more information see:
I uninstalled the WIN8 Norton Studio Tile on a PC that has NIS installed.
The tile says secure; however the App says there are no Norton Apps associated with this account. The management tab of the tile says I installed the trial version; however, the installed NIS Software says I have 228+ days remaining. I checked other settings in NIS and Remote Management is turned on. Any ideas as to why Norton Studio does not see my installed NIS software?