Norton subscription from April 25, 2022 Ended in August

In April of 2022 Ended in August of 2022.  I purchased the order on Amazon, but it does not show on my account history.  I have emails from Amazon acknowledged the purchase, Digital Delivery ConfirmationOrder #, so now why does Norton not acknowledge my Key#?  Norton lists my other purchases from Amazon, but doesn't list this one from April, 2022.  I submitted the Key # back in April and Norton acknowledged it.

[Edit: Removed personally identifiable information to conform with the Participation Guidelines and Terms of Service]

How did you submit this key in April?