Long story short, I needed to combine two accounts into one. I started a chat with Norton Support on the evening of 6/17/2017, who said they needed to start a remote session with me to fulfill my request. I didn't think too much about the request, until the remote session started and for 5 to 10 minutes, all I saw the support person do was double click the Norton 360 program on the desktop. I questioned the support rep, who replied not to worry and that he was helping with combining my two accounts and asked if I had any more email accounts. At this point, I said if there is any online documentation for me to do this myself (since it seemed to require action on my end). The rep just said to search on the Norton website and then I ended the remote session. I now have some concerns that something malicious was happening, since the remote session had quite a bit of access and I didn't noticed any visual activity during the session. What I need to know is whether or not this is normal? Does the task of combining accounts require a remote session (i.e. support reps don't have tools to do this and needs to be done by the user)?
Thanks,
A somewhat concerned customer