Norton support is not responding - any suggestions?

[bjm]

@MrC_Cunningham

It was Norton driver updater. It advised me to do a motherboard chip set update.

Ahh…and the update damaged your machine. Were you able to revert to previous version?

For instructions to update your drivers to the latest version, see Update your hardware drivers to the latest version with Norton Driver Updater.

For instructions to revert a driver to its previous version, see Restore your hardware driver to previous version.
You can only restore the driver versions that were previously updated by Norton Driver Updater. You cannot revert to a version that was updated by your operating system or by other third-party software.

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Norton Community urges caution regarding “driver updater” and urges ignore Norton marketing.
Norton Community hears user complaints regarding Norton Driver Updater & Norton Utilities Ultimate upsell “driver updater”.

complaints regarding “driver updater” here

Norton Driver Updater: Frequently asked questions here
FAQ: Norton Driver Updater here
Norton Cancellation and Refund Policy here

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CCleaner “driver updater” advert:
[…]
The safest and most convenient way to update your chipset driver is using a third-party tool.
[…]
OK, we promised we would show you how to update your chipset driver manually. Remember, it does come with a caveat that this way poses a risk if you install it incorrectly or download the wrong one. This is why we recommend using a third-party Driver Updater tool like CCleaner Professional; because if things go wrong you can roll back the changes.
[…]
https://www.ccleaner.com/ccleaner/how-to-update-chipset-drivers

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[…]
Chipset drivers refer to everything on your motherboard. If you ever looked at your motherboard, you noticed many things, including chips, hardware, slots, etc. Most of the hardware you see here requires drivers to communicate properly. Those are chipset drivers, sometimes referred to as motherboard drivers.

You don’t have to understand all of the hardware, but your motherboard requires drivers to ensure that everything on your motherboard works properly. While you don’t need to update your chipset drivers anymore, some people, in particular gamers, demand the latest drivers for the best gaming performance.
[…]
https://www.majorgeeks.com/content/page/what is a chipset driver.html

How necessary is it to update one’s drivers. I have had many builds since my first Commadore 64 and always relied on Windows Update to keep drivers OK.

discussion
[…]
https://www.elevenforum.com/t/updating-drivers.22314/