After posting this question I submitted the problem by Norton Support Chat. I was first helped by agent Indira who then transferred me to
a Norton One Product Manager, ArjunP, since I also had an issue with the Closed Beta for Norton One Android.
Arjun spent a long time with me in Chat, actually called me during the session on my phone, and launched a Remote Support Session to
diagnose the Threat Index problem.
To summarize: First, Norton One Beta: the Norton 360 Version 6 "Dashboard" Mobile Apps offered an invitation-only opportunity to test
Norton One Android Beta. N360 V6 sent a request to my Android phone to download Norton One. Norton One did install on my phone,
but I could not Activate the app, with a no registered device found error. Arjun determined that the issue was that I had not received an
e-mail invitation for the Norton One Closed Beta which is why my Android was not registered for the Beta. The problem was that N360 V6
Mobile App link was incorrect and should have pointed to Norton Mobile Security not Norton One. The link will be fixed in a forthcoming
Live Update.
Second, Norton 360 Version 6 Threat Map: this issue is that when I opened the Threat Map, after Initializing the Map, the streaming current
threats stream took a long time to load after clicking on a specific current threat. Then, when I clicked on a threat, it opened a blank web
page, not the page with details on the specific threat. When Arjun checked the Threat Map during the Remote Control session, the Threat
Map had apparently been updated, either when I and he both ran Norton 360 Version 6 Support Autofix (a very handy feature that should
be better documented in Help and the Product Manual). During the Remote Control Session when we opened the Threat Map and clicked
on info for a current threat, it took a while for Threat Map to launch the browser, but the Norton Security web page finally appeared and
gave detailed information on the specific threat. Issue resolved by an updated Threat Map by either Autofix or LiveUpdate.
Kudos to Norton Support Chat. Agent Indira was very courteous and helpful, checked with a Supervisor, then directed my Chat directly to
the specific Product Group Support.
Product Manager Arjun should receive a commendation. He was very cordial, knowledgeable, thorough, and extremely helpful as I
mentioned above. As a measure of goodwill he even extended my Norton 360 Version 6 subscription 30 days! Service above and beyond
the call.
Finally, Unresolved issue with Norton 360 Version 6 Cybercrime Index: When I click Activity Map and then click on Cybercrime Index a
new browser session opens to the URL http://us.norton.com/redirect/cci.jsp?lgid=1033&pd=Norton%20360%20ESD%206.0.1.2&sub=395 .
This web page is blank but with no error, nor a 404 error. The same thing occurs from the Norton web site when I click on Cybercrime Index
with a shorter URL for cci.jsp. The Norton Webmaster needs to check or debug the page for the Cybercrime Index.
As a retired IT Professional, I have used Norton Products since Peter Norton's Toolbox(?) for DOS 2.1 and DOS 3.11! In the Peter Norton
days there were not better technical tools. After Symantec purchased Norton product quality has varied, and there was a period when
Symantec's support for Norton was sadly lacking, slow, non-responsive, and faulty. I left Norton for a while for ZoneAlarm. After
ZoneAlarm was acquired, it too went through throes and support degradation, so I returned to Norton Internet Security 2010, continuing
through the new and current Norton 360 Version 6.
Product quality and speed have returned, and Support options are vastly improved. I like the more detailed LiveUpate and Scan screens in
N360 V6, a return to missed feature from the previous "simplified" screens. I also like the AutoFix function in N360 V6 Help > Support.
More detailed support is available by e-mail, phone, or 24/7 Live Chat (my favorite method).
The "Nathan" Virtual Agent could use some tweaking. It does not do well with "fuzzy"logic searches and offers only single single options
per question. Nathan's Fuzzy Logic could be improved, and the limited options in my experiences with N360 V4, V5, and V6 Nathan have
not proven useful.
Norton 360 Version 6 Windows 7 Gadget: The gadget works well. My only issue is the Version 6 Gadget takes up more Win Vista/Win 7
real estate than the predecessor V5 gadget. It no longer fits in my single Win7 Sidebar ribbon. The free Cybercrime Gadget is even larger
with less functionality. My recommendation: Shrink the gadgets, keep the functionality.
This Chat session renewed my confidence in Norton. Thanks again to Indira and Arjun.P!
That's what this community is all about .......credit due to the folks who took the steps to resolve the issue 