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Issue abstract: Norton support horrible. Tired of Norton messages suddenly popping up.
Detailed description:
I tried using the Norton website to report a problem I was having but it just spun, never finishing no matter how I tried to report it.
So I called the Norton support center. I could hardly understand the first person I spoke with, who told me to hold on while he transferred me to a tech specialist. Then he hung up.
Later I got a call from the support specialist. I was angry about how Norton blasts Always-on-top messages while I’m logged in no matter what I’m doing, even gaming or something more important. What’s worse, at least once I could not get rid of it without logging out.
Your support specialist said to me “ok let me cancel your subscription”!!!
When I got angry and told him not to do that, he hung up on me!!
THAT’S how you solve problems? Norton has always been in-your-face with messages it could easily have sent in email, as they are usually non-critical. I’m getting really tired of this and actually might cancel my subscription now that I see how you support your customers.
Product & version number: Norton 360
OS details: Windows 10
What is the error message you are seeing? Can’t get rid of pop-up without logging out
If you have any supporting screenshots, please add them:
I mentioned this to a friend, who thinks he may have fixed this. We’ll see.
Nope, still a problem. I was on my bank site paying off my credit card balance tonight and “POP!”, there’s a pop-up from Norton trying to convince me to use their VPN while banking. And once again, there was no way I could see to get rid of it.
Last time this happened, I even got into Task Manager and looked for the pop-up to kill it. Not there. So I started shooting Norton background tasks and they only respawned. So I was forced to log out to get rid of the unwanted notice. What made me angry was I had all my apps, windows and web tabs set up the way I wanted them. So now, I had to start over. Why? Because some application, I pay money for, decides it’s more important than anything I’m doing.
Tonight though, I continued my business with the bank, and logged out of the bank’s website. Shortly thereafter, the pop-up went away on its own! THIS is the crap I’m talking about. How can I turn this stuff off? Supposedly it’s turned off in the settings, but I’m still being harassed.
I got a voicemail from some support person in India (I think) to call him back. Maybe I should. Hope it isn’t the same guy.
@John_Purretta I have escalated your initial post to Norton for the support team to get involved with. Others on the forums may have a good answer that may be of assistance with your issue as well.
SA
Ok, this is getting weird. I just finished giving a review of a restaurant I went to recently, and the same pop-up about VPN’s came up again. No way to get rid of it. So I did a ctrl-shft-print to get a snapshot of the screen, and it’s not in the snapshot!! I did this 2 times to make sure before it slid down the bottom of the screen and went away.
I don’t see this in Task Manager, and print screen doesn’t capture it. What the heck!
John, post a screenshot of the popup for us to review. Seeing exactly what you are seeing would help immensely in assisting.
How to post screenshots:
Regards,
SA
Thank you for your reply. I never heard of this snipping tool before. I have it running now. I may even take a photo picture just in case. Can’t mask that!
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