Norton support reply to my problem "ok let me cancel your subscription"

[SoulAsylum]

John, post a screenshot of the popup for us to review. Seeing exactly what you are seeing would help immensely in assisting.
How to post screenshots:

How to post screenshots in the NEW forums!

To gather a screen shots users can use the Snipping tool provided by Microsoft. MAC users can capture screenshots using the following method: Take a screenshot on your Mac - Apple Support. Once you have your screenshots available, open the “reply” button in the thread you want to insert the screenshot(s). A popup will appear to allow you to “select” the file you wish to insert. Select a file, its context will appear in message area. [screenshot arrow key to start the insert process] Finish …

Regards,
SA