Norton System Works 12 / Warning message

...running Windows XP...Norton Internet Security 2009...and, Norton SystemWorks Basic 12.0

 

The problem: Whenever the machine has finished booting, there is a file folder for Norton SystemWorks

that always opens over the desk top.

 

When that folder is closed, under it is a small message box that says:

 

(in the bar header of the box) Norton Protection: ATTENTION!

(in the box itself...with a red X) Access Denied, drive C:

 

We've been unable to determine why the folder is always open after boot up and exactly

why a Norton "Protection" product can't access the C (the main) drive.

 

Any thoughts...ideas...or guidance would be greatly appreciated.