Several days (weeks?) ago, an "X" appeared on the Norton icon at the far right bottom of my screen. When I click on the icon, it tells me: "Internal Error--We were unable to verify your subscription due to an internal error. Contact Support for assistance." The first suggestion was to restart. That didn't work. I next uninstalled the program and from the Comcast/Infinity site tried to reinstall the program. It got to the point where it wanted me to input the "partner code" that I was supposed to have gotten from my ISP. Comcast didn't provide that and I cannot find anywhere on the Comcast site where "partner code" is mentioned. So, I think I have a partially installed Norton Security Suite. The icon is back--even without completing the installation with the partner code--but it still has the "X" and I'm still getting the same error message. I don't know whether I'm protected anymore or not, and I certainly can't perform a back-up, which is what I started to do in the first place. I will greatly appreciate a solution to this problem.