For the small percentage who may have wondered, I had FF 4.0.1 and NIS 18.6.0.29 when the patch for FF 5.0 arrived on my machine, win7 x64 home premium.
After the reboot, I installed FF 5.0 and the NIS toolbar and its two components were there in the browser. ----------------------------------------------------------------------------------------------------------------------------------------------------
Yes, that is the same as what happened here. The patch was automatically put in through NIS 2011 pulse update. Firefox 4.01 had been installed for a few weeks, about a month or so. I accepted the update to Firefox 5.0 after the forced pulsed update of NIS. The Norton toolbar is present and seems working well. And about NIS v18.6, this has been the version on this machine for about as long as Firefox v4.01 had been on it.
I ran live update, rebooted... on both my systems and the IPS and toolbar are not working on either.. Says not compatible and disabled.
Hi GFL,
Just to clarify a few things:
1) You are running Norton Internet Security 18.6? If not, please visit the Norton Update Center to get the latest version, then run LiveUpdate again.
2) When you ran LiveUpdate, you received a larger update and were prompted by LiveUpdate to reboot?
3) After the reboot, you ran LiveUpdate again until no more updates were available?
What was the order you did the updating between Firefox and Norton? Was it Firefox 4.0.1, then updated to FF5, then ran LiveUpdate? Or some other order or versions? Please be as specific as possible, these details help. Thanks!
We saw Firefox had an update a few hours ago from our 4.0.1. We then, noticed the warning for the thigns that will be disabled. Seeing the IPS and Toolbar would be toast, we manualy ran live update that prompted reboot. Doing so, and upon reboot we checked live update again, nothing was there... We then began the update process from 4.0.1 to new. Same warning was visible, yet I dont liek to run older browsers with security issues, so I proceeded. Both systems the exact same way and now IPS and Toolbar are incompatible in extensions & disabled on both systems.
i rebooted a second time just to be sure & all remained the same... Now im using IE and i hate it... What do I need to do to fix.?
Thank you
EDIT - I just tried for the hell of to download the firefox 5.0 from mozilla and instal again on my one machine... Made no difference.
Hi GFL, still a bit confused as to your steps here. You mention "...We saw Firefox had an update a few hours ago from our 4.0.1. We then, noticed the warning for the things that will be disabled". This leads me to believe that there was an issue even before with your compatibility with Firefox 4.0.1. Was that the case?
If you have NIS 18.6.0.29 installed, there shouldn't be a warning that the Norton Toolbar plugins will be disabled for FF 4.0.1. And since you've confirmed that you have NIS 18.6.0.29 installed, this becomes even more of a mystery. Is there anything else installed that might be a factor in this? Thanks.
I got the update patch from Norton this morning & everything is working fine. Great to see Norton get ontop of this issue quicker than they have done in the past. Great work!
It is final, dude, but the toolbar is not compatible. Firefox is now using the Chrome strategy for often updating (they are going to compete with huge vendors in their words) so Norton Toolbar will be incompatible most of the time. However Norton 2012 will support Google Chrome and you can safely switch to it.
ok.. I have downloaded chrome... but where's my NORTON toolbar then, I mean should I have to download it somewhere else ?
Boris said << However Norton 2012 will support Google Chrome and you can safely switch to it. >>
Norton 2012 is in public beta, not released yet. It is strongly recommended not to use beta versions on the machine you rely upon. Beta versions are expected to have problems .......
