Last Friday 8 July I noticed in the afternoon that my Norton Toolbar was missing from my homepage. It was present that morning, and working normally. I am using 32 bit XP with SP3, IE8, and Norton Internet Security 2011. That morning I had downloaded a number of security certificates and installed them to the registry. I had used Norton Safe Web to confirm the validity of the download site. Part of this procedure was to empty the browser cache.
When i go to the View/toolbars entry on IE8, Norton toolbar is not listed among the available tool bars. However, going to Tools/manage add-ons, Norton Toolbar, Symantec NCO BHO, and Symantec Intrusion Prevention all show as enabled, in March/April 2011. This morning I used the Norton One-click Support scan, which showed no faults. I also today have performed a disk cleanup, disk defragmentation, and checkdisk, all normal. Except for the toolbar loss all else on the computer seems normal. I can still use Norton Safe Search by choosing it from the listed search engines.
My first thought would be to reinstall the NIS2011 software, or wait for NIS2012 and just live without the toolbar for a bit. An underlying concern, though, is that if all three Norton/Symantec add-ons are shown as enabled in IE8, and tool bar is not shown, are the other two add-ons also really disabled?? Any help/advice would be appreciated.
can you please check if the Toolbar is working in Firefox?
If it has the same issue, please try this:
1. If you use the feature, please backup your Identity Safe data 2. Download latest Norton Internet Security installer: www.norton.com/nis11 (this is the English one, for other languages please go to the Norton Update Center: www.norton.com/nuc ) 3. Download Norton Removal Tool: www.norton.com/nrt 4. Disconnect from internet 5. Remove Norton Internet Security from Start Menu or from Control Panel -> Add or Remove programs 6. Reboot 7. Run the Norton Removal Tool, reboot (repeat it 2-3 times) 8. Install Norton Internet Security 2011, and activate it 9. Run Live Update until you get no new updates 10. Restore your Identity Safe data
You can check how the Norton Removal Tool works in this video.
I don't have Firefox or use Identity safe. After my post I went to the history/intrusion prevention funcxtion in NIS and there were usual entries, so I guess it is still enabled. As to removal and reninstalling NIS, I will have to wait a few days. I would hate to start something, encounter (usual) problems, and leave my computer non-operational. I am in the final 36 hours counting down to a hospital medical procedure and recovery. I hope that maybe by Friday or Saturday I can get back to this. This is compounded further by our broadband service here in a very rural area. In the summer when the trees are in full leaf, the service is very unreliable, being up for 2 minutes, off for 5, etc. It is almost impossible to even get through a page, let alone a multi MB file. We have to do frequent ping tests to see if it is working, and what the latency is. Not too good, and it's the only game around.
Concerning the Norton Removal Tool, does that come about with the installer or NIS download, or is it a separate action?
Other than losing the use of the Norton toolbar, is there any real risk if I let this ride until NIS2012 comes out? When the trees start dropping leaves, our broadband is good, fast, and available. As an example, last year we had frequemt 100% losses in 27 days in July, 18 in August, 5 in September, and none in October.