Norton toolbar stuck at 2013.1.0.32 and FF 19 says it's not compatible.

I helping a friend with his computer so this is a new install and a trial copy of NIS for now. The NTB is stuck at 2013.1.0.32 for hours. I've ran Liveupdate & rebooted till I'm blue in the face, even shut the computer down for a few hourse and still no update to the NTB.

MS XP Home Edition sp3 all updates applied.
NIS 20.1.0.24
NTB 2013.1.0.32
FF 19

Thanks in advance for any help with this issue.