Norton Toolbar update for Google Chrome 32 compatibility

Announcements
1

Bonjour à tous,

Nous avons commencé la distribution d'une mise à jour pour Norton Internet Security 21.1.0.18, Norton 360 21.1.0.18, Norton 2013 (20.4.0.40), Norton 2012 (19.9.1.14 & 6.4.1.14) et pour la version autonome de Norton Identity Safe. La nouvelle mise à jour permet la compatibilité avec Google Chrome et elle est distribuée via LiveUpdate.

Cette mise à jour ira seulement changer la barre d'outils sur Google Chrome. Norton Toolbar restera à la même version pour Firefox et Internet Explorer : 2014.6.2.3.

Voici les numéros de version pour cette mise à jour :

Norton Internet Security & Norton 360 v 21.1.0.18

Norton Toolbar: 2014.6.4.11

Note: Les clients ayant Windows 7 ou Windows 8/8.1 n'auront pas besoin de redémarrer l'ordinateur.

Norton Identity Safe Autonome

Norton Toolbar: 2014.6.4.11

Note: Redémarrage nécessaire.

Norton Internet Security & Norton 360 v 20.4.0.40

Norton Toolbar: 2013.4.7.3

Note: Les clients ayant Windows 7 ou Windows 8/8.1 n'auront pas besoin de redémarrer l'ordinateur.

 

Norton Internet Security 19.9.1.14 & Norton 360 6.4.1.14

Norton Toolbar: 2012.5.22.3

 

Voici les problèmes de compatibilité résolus par ce patch :

- Ajout de l'option "Cacher la barre d'outils pour cette page" spécifique pour Google Chrome

- Le bouton "Cacher la barre d'outils pour cette page" mis en haut à droite du navigateur permet au client de faire afficher la barre d'outils Norton

- Le bouton "Cacher la barre d'outils pour cette page" mis à côté du bouton de fermeture chache la barre d'outils pour l'onglet en question

 

 

Nous vous recommandons d'avoir toujours la toute dernière version de Norton Internet Security ou Norton 360. Si vous ne voyez pas la barre d'outils Norton dans Chrome 32, vérifiez que vous avez bien NIS ou N360 21.1.0.18. Rendez-vous sur le Centre de Mise à Jour Norton pour avoir la toute dernière version de NIS ou N360.

Si vous avez Google Chrome 32 et NIS ou N360 21.1.0.18 et vous ne voyez toujours pas la Norton Toolbar, assurez vous que l'extension correspondante à celle-ci est acitvée. Vous pouvez activer l'extension en allant sur Paramètres, Extensions et ensuite en cochant la case "Activer" devant Norton Toolbar.

2

Followed your instructions. Use the Norton uninstall/reinstall utility ran through the multiple live updates until complete.  Norton identity protection tool bar still did not reappear and extension remains 2014.6.2.3.  Any other suggestions?

 

 

3

Didn't do anything special and Chrome is now reporting my NIP as 2014.6.2.3...???

4
chrisf424 wrote:

Followed your instructions. Use the Norton uninstall/reinstall utility ran through the multiple live updates until complete.  Norton identity protection tool bar still did not reappear and extension remains 2014.6.2.3.  Any other suggestions?

 

Hi chrisf424,

 

I'm sorry it didn't fix the issue.

No, right now I don't have other suggestions  BUT I've a question:

Did you first uninstall and reinstall Chrome? I’m asking because you say “Norton identity protection tool bar still did not reappear and extension remains 2014.6.2.3.”

 

When I - first step - reinstalled Chrome, it was even worse than before because afer reinstalling, not only the toolbar was still missing, but also  NIP wasn’t in “Extensions” anymore, and even the safe site icons which I had been seeing previously all the same, next to the results in the Google search results pages, didn’t appear anymore. And this had been noticed by Edjr60 as well – see the first part of his post I gave you the link to in my previous reply .

 

So, since you still have NIP listed in your extensions (by the way I also had v 2014.6.2.3, like you) I wonder whether you started by uninstallin/reinstalling Chrome?

 

If you didn’t, you should try it now – Open Chrome >Google Chrome.Customize and control.PNG, scroll down to Help (since my OS is not in English, I guess this is the word you'll see?)  >Troubleshoot and resolve common issues >Uninstall Google Chrome, follow the instructions.

To reinstall Chrome: again Help >New to Google Chrome? Learn the basics > Install Chrome, follow the instructions.

I’m not giving you both links because I’m not sure if you would be redirect to website pages in your language or you would instead get to pages in my OS language (Italian).

Before starting, you might want to take note of the link to “Install Chrome”, so that you have it handy after uninstalling it?

 

Hopefully, since you already ran NRnR, now just reinstalling Chrome could bring back the toolbar, otherwise I’m afraid you should run it again, and if so please follow the steps mentioned in Edjr60’s carefully.

I’ll just add that when running LiveUpdates after reinstalling NIS, you could try rebooting even if you are not prompted to (because not requested with your OS), particularly when LiveUpdate sessions include NIS Product Updates and Norton Browser Toolbar Add Ons.

 

I look forward to hearing back from you.

 

5
jhren wrote:

Didn't do anything special and Chrome is now reporting my NIP as 2014.6.2.3...???

Hi jhren and welcome!

 

Please see if my reply to chrisf424 can be of any help?

6
Rainbow_2 wrote:
jhren wrote:

Didn't do anything special and Chrome is now reporting my NIP as 2014.6.2.3...???

Hi jhren and welcome!

 

Please see if my reply to chrisf424 can be of any help?

Thank you for the welcoming, Rainbow!

 

Appreciate your advice, but I went a different route... and it worked...!!!

 

I have a different computer with successful update.  Simply replaced  extension folder (2014.6.2.3_0 with 2014.6.4.11_1) .

 

Location: C:\Users\<user_name>\AppData\Local\Google\Chrome\User Data\Default\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk\

7
chrisf424 wrote:

Followed your instructions. Use the Norton uninstall/reinstall utility ran through the multiple live updates until complete.  Norton identity protection tool bar still did not reappear and extension remains 2014.6.2.3.  Any other suggestions?

 

 

Hi Chrisf424,

 

If still no toolbar, please visit this new thread from Tony ....

 

NEW - Google Chrome 32 Compatibility issues with Norton Toolbar

 

 

Ed

8

 

jhren wrote:
Rainbow_2 wrote:
jhren wrote:

 

Thank you for the welcoming, Rainbow!

 

Appreciate your advice, but I went a different route... and it worked...!!!

 

I have a different computer with successful update.  Simply replaced  extension folder (2014.6.2.3_0 with 2014.6.4.11_1) .

 

Location: C:\Users\<user_name>\AppData\Local\Google\Chrome\User Data\Default\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk\


Hi  jhren,

 

Glad you were able to solve it in such a quicker way, and thanks for letting us know - it may be helpful for other users!

9

That was it.  Repeated your process starting with uninstalling and reinstalling Chrome, followed by Norton uninstall reinstall.  Tool bar is back and functioning. Thank you for your time and effort.

10

Fwiw, I just reinstalled Chrome, and the toolbar and Norton Intrusion Protection extension is working, so I suggest anyone having a problem, try that before you reinstall Norton.

11
chrisf424 wrote:

That was it.  Repeated your process starting with uninstalling and reinstalling Chrome, followed by Norton uninstall reinstall.  Tool bar is back and functioning. Thank you for your time and effort.

I'm so glad you got things sorted out, and thanks for letting us know!

12

Its a known problem that Norton are working on and as yet have not got a solution. I had a tech guy from Norton who said they thought there was a security issue and I should go back to Chrome 31. But if you dont stop it automatically upgrading itself then you get Chrome32 back within 48 hours!!

13
prsdow wrote:

Its a known problem that Norton are working on and as yet have not got a solution. I had a tech guy from Norton who said they thought there was a security issue and I should go back to Chrome 31. But if you dont stop it automatically upgrading itself then you get Chrome32 back within 48 hours!!

Did you see this message by Tony_Weiss?