Norton Troubleshooting on RX 580

So I'm on a RX 580 8GB and I'm getting 0 Hash Rate. I tried uninstalling and reinstalling Norton. Changing from Graphics to Compute mode on Radeon Software settings. Turned off VPN. Checked all updates for Windows and Drivers for GPU. I even went to previous version on the GPU driver. And last I checked if my card was the issue and I played some videogames and it works fine. None of these help to get the Hash Rate going. So not sure what else to do. Anyone here that has a RX 580 have any tips to get it to work?

So - my story - I have this mystical and medieval times old PC with a built in catapult and black powder storage (ok its not that old but still... shes on her way out shortly - have all the parts waiting on AMD Ryzen 9 5950X CPU delivery for new rig) -- this machine ASUS Crosshair IV Formula motherboard, 16gb Kingston DDR3-1600mhz, AMD Phenom IIx 1090T 93.2ghz CPU - graphics card ATI Radeon 6990 died last year and picked up new PCIe 3.0 XFX RX 570 XXX Edition 8gb GDDR5 DirectX 12/VR capable GPU - how this PCIe 3.0 card is working and fully functional + games/streams League of Legends on a PCIe 2.0 motherboard & have Samsung 980 1TB NVMe SSD (also works - recognizable BUT NOT during boot time so can't start Windows from the drive, but is recognizable at about half speed 1600mb/sec not 3500mb/sec of rating on PCIe 3.0 vs PCIe 2.0) (that's another story for another time)

So, back to the point - but noting the above hardware - this solution and recommendation for old beta AMD Blockchain drivers & RX 570 (not 580 but same 'series' of RX 500 GPUs) -- also works for myself, and much thanks, because BOTH before today's client/Norton Product Update 22.21.6.45 & simultaneously swapping + factory reset  TO the 2017 Beta AMD Blockchain driver for Win10 64-bit and those on this thread, many thanks.  I am one of the many that have been trying to find an answer - and knew about BUT forgot about the old Radeon Crimson driver packages -- which covered the Radeon 6990 HD - two generations back yet behind the RX 570/580 etc -- and combination of both - solved my issue as well, so thanks again.  It is also now displaying properly and recognized by crypto with "normal hashrates" and actively mining - which hadn't since Norton Crypto feature was added to Norton 360 EAP - it did once, on an older driver, but then I had recently updated graphics AFTER Norton 360 for Gaming > Crypto update and it stopped - since last month? AMD driver update (unsure of either version, but also doesn't work with AMD Adrenalin utility & current 21.6.1 or 21.6.2 AMD display driver update for RX 570 (detected in Radeon software utility 'available to install') -- now working as intended.

Also, if bored enough - broke the level 1000 barrier a few days ago @ #4 Most Time Played on NA server, unofficial 3 million Mastery 7 Sona champion main in League of Legends with 900,000+ mastery on: "420Killa" (without quotes) @ https://www.facebook.com/420KillaNA - https://championmastery.gg/summoner?summoner=420Killa&region=NA - https://www.wol.gg/stats/na/420killa/ -- and as stated going from this "almost 12yr old" PC in a few weeks to break in new ASUS TUF Gaming x570-PRO Wifi motherboard and AMD Ryzen 9 5950X 3.4ghz CPU, 16gb Kingston DDR4-4600mhz RAM, in a Corsair Crystal Series 680X RGB PC case + (same RX 570 & Corsair H115i liquid CPU cooler moved to new rig/board -- also waiting on that liquid cooled 6900 XT GPU soon but the CPU is coming first... its coming along nicely) - have the other parts/peripherals - Astro A40 + MixAmp Pro TR4 wired headset, Corsair K70 Strafe Mk 2 mechanical keyboard + Cherry MX Red switches, Razer Deathadder v2 20000DPI wired mouse, Visio 40" TV as monitor now (was a $200 "not 4K" but decent LED @ 1920x1080p graphics) - ASUS USB 3.0 AC68 AC1900 Wifi Adapter -- just to give an idea and to verify that all of the above is compatible with this latest Norton 360 update & problem solutions posted here - and will update this thread soon as CPU arrives - literally will probably drop everything and hammer down on fitting all parts together - was gonna plop the motherboard in... and just wanna get down n dirty "in 1 day" hate building half and then going back the day CPU is delivered but all the other parts are here taunting me "cmon, you know you want to..." but you know if you open the box before CPU is there in 2 weeks gonna lose the mounting bracket or screws for CPU cooler sitting there sadface with no CPU in socket to some stupid shit "cat slaps ziploc pouch of screws off desk" to get lost and never be found... so I'm waiting until THAT DAY to put it all together in 30 minutes and reinstalling Windows/updating to Windows 11 *most likely as current/newer generation hardware can handle it but not this 11+ yr old PC & expect an update here to confirm still working, etc.

Okay I did this and it worked. Thanks battlecat!

okay gonna try it out let you know if it works

Okay can I get some instructions on how to do this please. Like is this the link https://www.amd.com/en/support/kb/release-notes/rn-rad-win-blockchain-beta

So how do I this exactly. 

It works with the old AMD beta Blockchain driver which is easily found with a quick Google and downloaded from AMD. May be a better solution but that’s the only driver I had success with. Note I’m using it on a spare machine that I’m fine if it crashes. I would be wary using that driver on a computer you use for other things. Hope that helps.

Thanks I appreciate it.

I have the same problem on a third machine with that exact card. I have tried all those steps but haven't had time to troubleshoot more. Will be happy to let you know if i find anything that works. Maybe someone else has already figured it out.