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I got a notice from Symantec to download an update to my Norton 360. On about Sept 19 I did that download, and then when I rebooted I had a virus for the first time since I bought Norton 360. The virus "Antivirus XP 2008" came, I can only assume, along with the update. I only assume the update was downloaded because the download instructions said it was successful. Norton does not find this virus. I called support, and they said they are familiar with it, and can quickly and easily remove it, but I will have to pay them $99.99 to do it. What can I do to remove it?
My complaint is simple logic. I paid Norton to protect me from viruses, I suspect the download of the update was the infection point, and now Norton wants to charge me again to remove it when they are familiar with the virus and know how to remove it. If that is true, then why did the update not include protection from it? Or was the email from Symantec a false notice?
The email that you recieved from Norton was more then likely a flase one. If there is new updates available for your Norton product you will be notified by Live-Updates.
No av is 100% effective. The best way to avoid XP Anti Virus 2008 is to avoid Internet Explorer. Internet Explorer is prone to attacks and this is one of them. Firefox blocks this attack. The best way to get rid of XP Anti Virus 2008 is to download and install SuperAntiSpyware and Malware Bytes Anti Malware. Download and install both of these. Update them both and reboot in safe mode. Run a complete scan with SuperAntiSpyware then a complete scan with Malware Bytes. Delete what it finds and reboot. NIS 2009 deletes XP Anti Virus 2008 with no problems.
Hi tlietha,
Don't be too hard on Norton. This program is user initiated; it must be manually downloaded and installed.
If you look at the link Floating_Red provided and go to the Technical Details tab you will see that this "scam" gives a false warning that your system is infected. As soon as a user clicks on it, the program is installed and the malware begins.
Read through the removal instructions and see if you can perform the actions recommended.
If you have any trouble or questions, feel free to post back here.
What was the e-mail about? What was the e-mail address it came from?
Hi tlietha
I agree with the others, not to be hard on Norton or any of the other security programs. The user still has to be sensible, with emails that are scams or fake websites trying to get your username and password. (phising).
The other thing is from time to time there will be people that try and make the bad programs be able to try and bypass security software like firewalls etc. The guys (and girls) are aware PC's will be protected, so try and find a hole.
We have had in NZ a teenager who even had the FBI and Dutch authorites on his tail, for the infection he created.
That's is why the like of the definitions need continual updating. And don't disable the security if wanting to play an online game. (seen PC's where the kids have done that to play online, then the PC gets infected.)
Cheers
Quads
The Antivirus XP 2008 fix worked. Now I have AdwareAlert. Any advice?
See my reply’s.
tlietha wrote:
The Antivirus XP 2008 fix worked. Now I have AdwareAlert. Any advice?
Removal instructions for AgentSpyware; see File Names on the Web Page: http://www.symantec.com/security_response/writeup.jsp?docid=2006-042414-1122-99&tabid=3
What is the exact Alert, e.g. Adware.MediaPass? Is it from Norton?
I have Sent you a P.M.; please click on the [number of] Messages then has an envelope sign which is located on the top-right of the Web Page.
Removal instructions for AntiVirusXP2008: http://www.symantec.com/security_response/writeup.jsp?docid=2008-071613-4343-99&tabid=3
I suspect that this was on your system for quite a while - maybe not - and, when you Downloaded and Installed the Update, which I would suspect was Virus Definitions or Intrusion Prevention Signatures, you Norton Product Detected this.
Intrusion Prevention Signature for AntiVirusXP2008: http://www.symantec.com/business/security_response/attacksignatures/detail.jsp?asid=23036