Norton Utililities Question

Archive
1

When the deep scan is run Norton Utilities can't repair the following:

 

High Priority: Highlighted vakue is missing or invalid

Hkey_local_machine\software\microsoft\malware protection

 

I've searched for solutions but so far no luck.. Computer seems to run fine.

 

Thanks

2

When the deep scan is run Norton Utilities can't repair the following:

 

High Priority: Highlighted vakue is missing or invalid

Hkey_local_machine\software\microsoft\malware protection

 

I've searched for solutions but so far no luck.. Computer seems to run fine.

 

Thanks

3

I am using NIS (Norton Internet Security) o a laptop running XP SP3

 

Thanks

4

What version of NIS?  Do you have Windows Defender installed? 

5

Using NIS 2010 and I don't have Windows Defender installed.  I think I used it at one time but not currently.

 

6

Try the following:

 

Disable "Norton Product Tamper Protection" within NIS and try a deep scan again

Re-enable Norton Protect Tamper Protection whether it works or not so you retain protection

If that fails, check the permissions on the key you listed.  Make sure that your user has read and full control (as well as System).

 

 

7

I tried the first two steps with no luck; get same error message.

 

Can you clarify the 3rd step?

 

If that fails, check the permissions on the key you listed.  Make sure that your user has read and full control (as well as System).

 

Not sure what you mean by "permissions on the key". 

 

Thanks

8

Go to Start > Run > regedit and click OK.

Navigate to the key that was listed

Right click and choose permissions

 

You'll see a list of permissions.  You'll see a set of users.  One should be the name of the user you logged in as, "Administrators", Creator/Owner, System, etc.  When you click on the user name, you'll see check boxes checked with what the permissions are for that user. 

 

Does that clarify things?

9

That did it!  Thanks.