I installed Norton Utilities 14.0 today on my 6 year old HP computer. The operating system is XP SP-3. The only additional software installed was Office, Outlook Express, Hallmark 2008 Greeting card, and McAfee Total Protection. After Norton Utilities completed all the tasks I rebooted the PC. To my surprise for the next three hours I fought the blue screen of death after each reboot. I ended up starting up the operating system in the safe mode and restored the PC to an earlier date. Now almost every program dies when it opens with a pop up window stating the program encountered a problem and must close. I reinstalled Internet Explorer, Office and the HP printer software. These programs run but are unstable. Sometimes when these programs are open...Blue death hits!. So the restore did not resolve my problems, McAfee crashes.....
elsiesride wrote: 32 bitOS and I ran everything on the Utilities front menu
Hi elsiesride,
Thanks for the update. What kind of backups do you have on your system drive? What is your exact version of Norton Utilities? You can find this from Help > About.
Have you to use system restore to roll back your computer to before you ran the utilities? Please see this Microsoft support article for how to do this. By default Norton Utilities should have created a system restore point before it cleaned your registry.
The NU Version is 14.0. I have ran restore before and am familiar with this Windows feature. After restore, all my programs would shut down as soon as I opened them displaying a popup stating the program encountered a problem and needs to close. I tried several restore points with no improvments. I can only get a program to function if i reinstall the entire program software from CD. It looks like NU deleted registry files needed by each program…
Thanks for the update. I want to be real careful on this part because it does not always work. Did Windows XP report that it was successful in restoring your system?
Here's the thing, even if NU messed up your registry the whole idea behind system restore is that your registry hive files are replaced with the ones from the system restore point so either this means that system restore failed to restore your computer or something besides the registry is hosed up.
Try this: boot from your Windows XP DVD and keep hitting F8 until you get the advanced options menu. When this menu comes up select Last Known Good configuration. See if this works for you.
Was there any luck in attempting "Last Known Good Configuration"? Actually for this one you don't need the Windows DVD, just keep hitting F8 during boot up until you get the options menu and then select "Last Known Good Configuration".
You can also from within Windows, go to Start menu and type sfc /scannow in the Run box. This will check the system files to ensure they are sound. If any problems are found it may or may not ask for your Windows DVD so best to have it available.
If none of these options work then a repair install from the Windows DVD is probably going to be needed but let's face that if and when we get to that point.