Norton Utilities 14 Non-activation

Hi

 

I apologize from the beginning if this problem has come up before, but I couldn't see it on the forum.

 

I purchased NIS 2011 with NU 14 both on discs over a week ago. It gives me 1 year protection for up to 3PCs. I loaded NIS and NU onto my new laptop without a problem and they are both working normally. The problem is with my old laptop. NIS will work on it but Norton Utilities won't.

 

My old laptop is a E-System 3090 UK running Windows Home Basic : Service Pack 2.

 

I can download Norton Utilities from the disc up to the point of the Smart Updates but then nothing. It just won't let me activate the software. I have uninstalled and installed NU many times without success. It just doesn't come up with the window to enter the product key to activate it.

 

Any ideas?

 

numislib