Norton Utilities 14 will not start

I just installed and activated Norton Utilities 14 on my wife’s Windows 7 computer. Norton Internet Security is also on the computer and I do the signature updates at least once a day and scan the computer at least once a week.

 

As part of the installation, I ran the update and registry cleaning processes.

 

The Utilities icon is on the desktop. When I double-click the icon, I see the traditional change to the cursor for about 1 second, but the program does not start. The same thing happens if I go to the programs listing to start the program or double click nu.exe on the hard drive.

 

How do we make the program run?